Customer Support Representative
Company: SPECTRUM
Location: Rochester
Posted on: January 16, 2022
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Job Description:
Happy to announce our Increase pay wage to $20/hr !!!
Training class starts February 21st, 2022 ...5 weeks of training-
Sunday-Thursday 11am-8pm. Weekend and evening availability required
after training.
At A GlanceFull-time entry-level to mid-level customer service
roles troubleshooting and resolving mobile customer technology and
service issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Mobile Representatives use patience and
effective communication skills to uncover customer needs, answer
questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more. Are you ready for something
new?No matter your background, our training program can put you
ahead of the curve on all the latest technology. We 'll help you
develop the skills to be comfortable and adaptable troubleshooting
all kinds of technical mobile issues. Your dedication and
resourcefulness, paired with the strength of our products and
services, keep services flowing and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers ' service
histories are available for future Representatives. If you're ready
to grow your skills, this is a role with a lot of potential. What
is the Mobile Representative role?It's about building relationships
and turning the knowledge you gain in training into customer
service wins. Mobile Representatives make a real difference to
their customers and the company, providing over-the-phone support
on a wide range of mobile products and services, including accounts
and billing, diagnostics, enhancements and repairs. You will have
advanced diagnostic tools to help you address technical inquiries
and get services running smoothly, talking customers through fixes
you can make together. If an issue calls for extra attention, bring
in additional internal support to get things back on track.
Understanding the products and your customers ' sense of urgency
will help you create a satisfying customer experience. It's about
learning and growingThis may be new for you, but the journey is all
mapped out. There's a lot to learn, and our thorough, fully paid
training can make you an authority on Spectrum's Mobile products
and services in about a month. After that, you 'll be ready to
troubleshoot customer-facing systems like a pro. The industry moves
quickly; to stay on top of it, we provide training updates to keep
you up-to-date on our newest products, services, and upgrades so
you'll be ready for any question that comes your way. One-on-one
time with department leaders and additional support give you
everything you need to create a streamlined process for your
customers and yourself. With a deliberate path to successWe believe
the best people to lead are those who have been down the same road
before. Most of our supervisors started as Representatives
themselves, so they know exactly what kind of support will help you
grow into a successful employee. With well-established career paths
across multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with Spectrum. The benefits are clearIn addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
families. What is takes to get startedThe minimum requirements for
Mobile Representatives are:Ability to read, write, speak and
understand EnglishHigh School Diploma or GED COP170 299030
299030BR
Keywords: SPECTRUM, Rochester , Customer Support Representative, Other , Rochester, New York
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