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Emergency Patient Care Coordinator

Company: Veterinary Specialists and Emergency Services
Location: Henrietta
Posted on: January 15, 2022

Job Description:

The Veterinary Specialist and Emergency Services team is in search of an Emergency Patient Care Coordinator!Main Functions:To uphold the MVA values of Trust, Compassion, Quality, Education, Honesty and Teamwork.To participate with the team, providing input and taking responsibility for showing the initiative to enhance hospital team function by providing high quality, compassionate care to all patients and clients.Coordinator Responsibilities:Compassionate patient care and husbandry.Including: cleaning, walking, bathing, feeding, watering, and monitoring the well being of all animals within the facility.Assisting the LVT/DVM with any treatments or procedures by restraining patient as directed.Assisting with cleaning/sanitation of cages, runs and work space, including dishes, laundry, garbage.Client communications include:Providing clients with informative and knowledgeable information regarding their pets medical care.Providing patient updates to clientsAnswering medical questions as needed under the direction of the Veterinarian.Bringing patients to a room for visit,Calling for patient updates as requested by DVM.DVM communication includes:Giving updates to DVM regarding in hospital patientsPatient discharges to include:Reviewing discharge instructions for hospitalized patients with DVMs.Reviewing discharge instructions with clients.Reviewing medications and side effects with clients.Ensure clients questions and concerns are appropriately addressed.Faxing discharge instructions and lab work to DVMSPatient is released to client and any other discharge direction given at this time.Prescriptions filled via an appropriate pharmacyProviding informative and knowledgeable information to clients in:Standards of Veterinary careAvailable serviceDistributing handoutsPrecisely dispensing non-controlled pharmaceuticalRefill medicationsCommunicating culture or lab results to clients per DVM requestFinance and discussing payment options with clientPayment Banc including discussion of, completion of Payment Banc process-Care Credit- Discussion of, completion of processCreating estimates/reviewing estimates with doctors and clientComplete deposits for estimatesComplete charges for in hospital patients in InfiniteReviewing in hospital chargeAbility to thoroughly explain in hospital charges to clients. Why they are charged and how charging is determinedCompleting charges for Radiology servicesAssisting with out-patient chargeComplete charges for procedures/out patientAnimal ControlFollowing animal control protocolInputting charges for animal control patientsContacting animal control to arrange transportInfinityUpdating control centerUpdating doctor information on caseInputting lab work and cultures into InfinityFaxing and filing lab work and culturesImporting lab work results from Cornell into InfinityInteracting in a courteous and professional manner with all clients and team membersAssisting with CSR duties as neededOther duties as assigned Requirements:Education: GED or equivalentExperience: Six months experience in a customer service related field required. Animal handling experience required.Physical Requirements: Very strenuous, heavy lifting (35lbs.), handling large animals, on feet throughout entire day, pushing, pulling, bending, and stooping.Hazards: Animal bites and animal scratches. Exposure to animal bodily fluids. Exposure to sterilization chemicals, insecticides and pharmaceutical waste.

Keywords: Veterinary Specialists and Emergency Services, Rochester , Emergency Patient Care Coordinator, Other , Henrietta, New York

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