Relationship Banker, Jackson Heights, Queens-Long Island, NY
Company: Santander Holdings USA Inc
Location: Rochester
Posted on: January 13, 2022
Job Description:
Santander is one of the largest banks in the world, and one of
the top banks in the United States based on deposits. - With a
principal presence in the northeast U.S., Santander 's retail
division serves nearly 2 million customers and more than 5% of
small businesses in the US. -Being a Relationship Banker at
Santander As a Relationship Banker you will be responsible for
servicing and building relationships with branch Consumer and
Business customers. - You will deliver an exceptional customer
experience through engagement of customers in the branch, over the
phone, and through collaboration with business partners. -What to
Expect
Put the customer at the center of
everything you do. Make connections with customers in the branch
and over the phone.Engage Consumer and Business customers through
proactive, outbound calling for both service and relationship
deepening opportunities.Assess customer needs by being genuinely
curious, asking questions, and identify opportunities to help
achieve their financial goals today and in the future.Be the expert
on Santander Consumer and Business products and services and be
able to articulate the benefits that will help customers based on
their need.Recommend the best solutions based on need; deliver
solutions directly as well as introduce Investment and Mortgage
partners, when appropriate.Build trust and deliver solutions by
setting expectations and meeting commitments.Develop relationships
with new and existing Consumer and Business customers by
maintaining contact through early engagement calls and regular
outreach with portfolio customers.Deliver an outstanding customer
experience in every interaction. - Ensure timely follow up and
escalate when appropriate.Ensure compliance with all bank policies,
procedures and regulatory requirements.May assist customers with
teller transactions as needed.
4 year college degree (preferred) 2
or more years of personal banking experience (strongly
preferred)Motivated to help people achieve financial goalsPassion
and personal commitment to proactively help customers - Exceptional
listening and communication skills in person and over the
phoneAbility to work effectively in a team environment, building
strong relationships with colleagues and business partnersAbility
to use critical thinking to solve problems and provide solutions to
customer issuesDemonstrated proficiency using the phone to engage
with customersBasic computer skills -Hours and Schedule
40 hours per week Schedule varies
depending on branch need and may include Saturdays and/or Sundays
-At Santander, we value and respect differences in our workforce
and strive to increase the diversity of our teams. - We actively
encourage everyone to apply.
Primary Location: -null, New York, United States
Other Locations: -New York-,New York-
Organization: -Santander Bank, N.A.
Keywords: Santander Holdings USA Inc, Rochester , Relationship Banker, Jackson Heights, Queens-Long Island, NY, Other , Rochester, New York
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