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Accounts payable CSR

Company: Global Channel Management, Inc
Location: Batavia
Posted on: November 22, 2021

Job Description:

Accounts payable CSR needs 2 years professional experience
Accounts payable CSR requires:
Associates or Bachelor's degree is strongly preferred.
Minimum of high school degree is required.
Ability to multi-task.
Proficient computer skills (Microsoft Office).
Excellent communication and demonstrated leadership skills (in a professional or school environment).
5% travel may be required.
Knowledge of Customer Service standards
Accounts payable CSR duties:
Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers.
Responsibility for front-line inquiry/service complaint management
Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, claims, requests for documentation, etc.,) from internal and/ or external customers to achieve a resolution process for the customer, limiting the need for the customer to call back numerous times for the same issue.
All work done in compliance to department SOPs and SOX.
Opens an interaction record for a new or existing claim (for all claim types) as part of the inquiry and service complaints process
Follows-up on open inquiries and escalates unresolved calls to appropriate subject matter experts based on SOP.

Keywords: Global Channel Management, Inc, Rochester , Accounts payable CSR, Other , Batavia, New York

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