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Closing Support Specialist - Customer Care

Company: loanDepot
Location: Victor
Posted on: November 22, 2021

Job Description:

Our Operations team is the grease for our wheels. We have a strong ecosystem at loanDepot, and it all revolves around providing the tools to ensure success in every role. Our operations teams which can include Processing, Underwriting, Funding and more, are all invaluable pieces of the mortgage lending puzzle. We warrant a positive culture, promote teamwork & are continuously striving to take care of both our valued borrowers & our extraordinary employees. Come join us!loanDepot We are Americas Lender.Position Summary:Responsible for providing closing support to the Closing department with a focus on either Wiresor Scheduling. Reviews reports and data for accuracy and ensures timely delivery of all disbursements and/or signing requests.Responsibilities:Reviews daily volume reports and follows up on outstanding items; assists in managing general email inboxes.Responsible for receipts and disbursements of borrowers and lenders funds.Responsible for booking incoming wires to appropriate files.Responsible to reviewing the accuracy of all outgoing wires before approval to release funds.Reviews daily reports for accuracy to ensure all wires were received and sent.Assists funding team lead with banking related issues. Responsible for all signing requests and proactively following up on outstanding items.Communicates with lender, vendor or notary regarding scheduling issues.Assists closing team lead with signing related issues.Requirements:One (1) + years experience working in customer serviceHigh School degree or equivalent required.Experience in the Mortgage industry preferred.PC literacy and excellent computer skills to include MS Office, outlook and excel.The ability to operate in a fast paced, high energy team-oriented production environment.Good verbal and written communication skills and the ability to build relationships with all levels.Why work for #teamloanDepot:Aggressive earning potential and 401K with robust company matchInclusive, diverse and collaborative culture where people from all backgrounds can thriveWork with other passionate, purposeful and customer-centric peopleExtensive internal growth and professional development opportunities including tuition reimbursementComprehensive benefits package including Medical/Dental/VisionWellness program to support both mental and physical healthGenerous paid time off for both exempt and non-exempt positionsWe are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.PM17#LI-JCLPI152967792

Keywords: loanDepot, Rochester , Closing Support Specialist - Customer Care, Other , Victor, New York

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