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Branch Manager III - Webster

Company: ESL Federal Credit Union (CU)
Location: Webster
Posted on: October 15, 2021

Job Description:

Hours:

40

Schedule:

Monday – Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Primary Accountability:

This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published “Coaching Standards and Guidelines” as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Principle Accountabilities:

Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.  This includes:

  • Net Promoter Score target
  • Employee Satisfaction target
  • Satisfactory audits
  • Assigned sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
  • Noninterest income and noninterest expense budget.

Meet coaching expectations per published “Coaching Standards and Guidelines”. 

  • Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.

Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success including:

  • Modeling ESL’s core values
  • Engaging in continuous self-development
  • Ensuring the ongoing development of talent in my area
    • Committing to helping employees reach their full potential
    • Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes
  • Supporting the VolunCare Program
  • Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.

Qualifications:

  • B.A. or B.S. or equivalent experience
  • Minimum 6 years sales leadership success in financial or comparable industry
  • Demonstrated effective leadership in high potential market areas
  • Strong financial services product knowledge
  • Proven ability to develop, engage and motivate team
  • Strong communications skills a must with the ability to communicate and relate with individuals at all levels
  • Demonstrated critical thinking skills
  • Proven ability to manage and prioritize multiple responsibilities
  • Proficient in PC applications
  • Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
  • Strong commitment to our Purpose – to help our community thrive and prosper
  • Desire to serve and create economic opportunity in traditionally underserved communities
  • Strong cultural competency and desire to work in an organization that values diversity, equity, and inclusion
  • Experience with helping members achieve financial wellness
  • Conversational proficiency in a second language is preferred but not required
  • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work! 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: ESL Federal Credit Union (CU), Rochester , Branch Manager III - Webster, Other , Webster, New York

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