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Process Engineer - Located in Rochester, NY

Company: ESL Federal Credit Union (CU)
Location: Rochester
Posted on: September 13, 2021

Job Description:




Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.

Primary Accountability: 

This position is accountable for designing processes that drive standardization, digitization and modularity across processes using our modern system and data architecture.  Responsibilities include: process design including reoccurring sub-processes across processes and compliance with standards and guidelines, implementation of designs in low code platforms, collaboration with Systems & Technology developers and data teams, testing with users, and ongoing process improvements.  

Principle Accountabilities:

Design and improve processes

  • Transform current process designs to achieve digitization and modularity across processes. Responsible for the process design framework ensuring the reuse of sub-processes across process and validating designs conform to standards, guidelines, and requirements. Utilize Re-engineering, Lean, and Six Sigma (DMADV and DMAIC) methods into process discovery and design.
  • Implement process designs in low code platforms utilizing iterative, agile-like methodologies.
  • Leverage our modern system and data architecture and collaborate with Systems & Technology developers, data teams, information security, and network services to ensure process designs are aligned with our Information Enterprise Architecture (IEA) reference architecture and follow production deployment best practices.  Ensures processes are stable and available.
    • Proactively engage and work with technical staff in the resolution of production issues within immediate areas of expertise.
    • Work with vendors to address system issues.
    • Provide 24X7 production support as needed. 
  • Design in process compliance with applicable regulations and quality standards in coordination with compliance, legal, and audit.
  • Continuously improve processes to meet requirements through design enhancements, implementation and user testing.
  • Design in needed process reporting to both manage processes and inform needed improvements.
  • Support ongoing documentation of the process reusability libraries and catalogs

Continuous education of process design.  Benchmark with industry leaders, other financial institutions, and best in class companies executing reusable and digitized process design.  Actively influence and support ESL center of excellence best practices and execution.


  • Bachelor's degree required in engineering, computer science, or equivalent field required
  • Minimum 7 years of experience in business process engineering or process management required 
  • Experience in designing process in Business Process Management (BPM) or workflow software preferred 
  • Lean Six Sigma classification of Green Belt or higher required
  • Proven ability to identify, assess and solve problems
  • Strong ability to interpret data to guide decisions
  • Ability to persuade others to change existing practices
  • Strong attention to detail
  • Strong verbal, written, PC and presentation skills
  • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper.


We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: ESL Federal Credit Union (CU), Rochester , Process Engineer - Located in Rochester, NY, Other , Rochester, New York

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