Surgical Audio Visual Technician - Rochester, NY
Company: Steris Corporation
Posted on: June 12, 2021
At STERIS, we help our Customers create a healthier and safer
world by providing innovative healthcare and life science product
and service solutions around the globe.
The Surgical Service Representative acts as Trusted Advisor to
STERIS Customers in maintenance and procurement of medical devices
and consumable products as part of a high performing team. This
poosition drives an exceptional Customer experience by providing
on-site preventative maintenance, troubleshooting, repair,
equipment modifications, and installation support on all operating
room equipment (OR integration, light, tables, video technology,
warming cabinets, System 1e) in a high stress healthcare
environment. Also provide superior Customer service by pro-actively
interacting and communicating with Customers on a daily basis, and
utilizes technology to complete administrative requirements, aid in
troubleshooting issues and improve the overall Customer experience.
Promotes STERIS growth through identifying and recommending
products and services to Customers
- Drive Customer satisfaction through pro-active communication
and commitment to resolving Customer issues/problems
- Perform preventive and corrective maintenance required on
STERIS Surgical product lines, related product lines, and related
competitive equipment in a safe and efficient manner. This
includes: disassembling, replacing, or repairing defective parts;
rewiring or reassembling as required; troubleshooting,
adjusting/calibrating, and certifying equipment ready for use by
using standard and specialized tools and test equipment (i.e.,
schematics, diagrams, technical manuals, etc.).
- Perform Customer training and in-servicing on assigned
equipment (lights, tables, integration, etc.). Coordinate these
activities with DSM and Capital Account Manager.
- Ensure a positive Customer experience by performing
installations or conversions on assigned equipment and start up
custom equipment as required. Perform site visits for small
projects and coordinate activities with project managers and/or
- Utilize technology (smart phone, laptop computer and related
software and applications) to perform administrative duties as
assigned to ensure effective planning, utilization, and required
document completion. This includes, but is not limited to:
scheduling and updating work activities in Siebel, complete service
reports and activities on-site; communicate effectively with
internal and external Customers; troubleshoot equipment, improve
productivity, learn new technologies; maintain on-site Customer
Service Logs according to STERIS procedures; and maintain tools and
parts inventory to prescribed levels.
- Establish and maintain effective communicative relationships
with Customers, managers, support functions and the sales
organization. Communicate activities to Customers related to
scheduling Preventative Maintenance and estimated time of arrival
for unscheduled work. Pro-actively respond to and resolve Customer
problems/issues. Utilize provided product and industry knowledge to
assure Customer's expectations of service are exceeded. Recommend
product enhancements based on knowledge of the Customers equipment
applications and processes. Actively seek continuing education
- Increase company growth through identifying sales
opportunities, and recommending STERIS products/services to
Customers. Communicate leads to management and sales staff. Be a
positive ambassador for STERIS at Customer sites.
- Must learn and use proper operating room and hospital protocols
while on-site. Must abide by all STERIS and Customer Health &
Safety protocols and procedures. These may include OR Protocol and
Sterile Field guidelines.
- Assist DSM by conducting or assisting with inventory procedures
to ensure inventory levels are maintained according to company
policy, and resolve outstanding purchase order issues once
recognized by the DSM.
Duties - cont'd
- One to two years technical field service experience in the
healthcare products industry or equivalent technical school
- Excellent knowledge of personal computers, video technology,
video cabling, networking.
- Valid drivers license and ability to travel
- Demonstrated proficiency with computers and Windows software.
Proficiency with web technologies and navigating internet/intranet
- Demonstrated ability to troubleshoot situations and determine
- Strong Customer communications experience and demonstrated
ability to build positive rapport and partner with a variety of
- Bachelor's degree preferred.
- Some technical exposure to OR medical devices preferred.
Strongly prefer 1 year of experience working on surgical equipment
to include OR Integration, tables, lights, video integration, and
other OR products.
- Technology integration experience preferred.
STERIS is a $3B, publicly traded (NYSE: STE) organization with
approximately 12,000 associates worldwide and operates in more than
If you need assistance completing the application process,
please call 1 (440) 392.7047. This contact information is for
accommodation inquiries only and cannot be used to check
STERIS is an Equal Opportunity Employer. We are committed to
equal employment opportunity and the use of affirmative action
programs to ensure that persons are recruited, hired, trained,
transferred and promoted in all job groups regardless of race,
color, religion, age, disability, national origin, citizenship
status, military or veteran status, sex (including pregnancy,
childbirth and related medical conditions), sexual orientation,
gender identity, genetic information, and any other category
protected by federal, state or local law. We are not only committed
to this policy by our status as a federal government contractor,
but also we are strongly bound by the principle of equal employment
The full affirmative action program, absent the data metrics
required by 60-741.44(k), shall be available to all employees and
applicants for employment for inspection upon request. The program
may be obtained at your location's HR Office during normal business
Keywords: Steris Corporation, Rochester , Surgical Audio Visual Technician - Rochester, NY, Other , Rochester, New York
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