Clinical Trials Portfolio Manager
Company: Rochester General Health System
Posted on: June 12, 2021
The Clinical Trials Portfolio Manager oversees service delivery
for ACM Global Laboratories' portfolio clients. The Portfolio
Manager serves as a strategic liaison for clients, driving project
performance and client satisfaction. This role oversees the project
management activities for client portfolios and serves as a subject
matter expert and mentor within Project Management.
STATUS: Full Time
LOCATION: Rochester, NY or Remote
DEPARTMENT: Study Management
* Master's Degree strongly preferred. * Minimum of 4 years
project management experience in clinical trials, laboratory or
healthcare setting required. * Excellent organizational,
interpersonal, communication and problem-solving skills. * Strong
computer skills; familiarity with relational databases and
* Client Relationships. Serve as a primary contact and strategic
liaison for ACM Global Laboratories client portfolios. Translate
client requirements into actions related to problem/issue
resolution, process improvement and overall client satisfaction.
Establish methods for risk analysis, mitigation, metrics and trends
in collaboration with assigned clients. Serve as a point of an
internal and external escalation. Partner with clients to identify
gaps and determine solutions to drive client satisfaction. *
Project Management. Ensure high quality service delivery throughout
the project life-cycle of client portfolios. Oversee the aligned
Project Management activities for client portfolios. Lead and/or
support the problem resolution activities which may require cross
departmental coordination. Lead the tactical operational oversight
of aligned Project Managers. Identify and support Project
Management training and development to elevate service delivery.
Coordinate and maintain regular communications with aligned Project
Managers. Participate in the handover process between Business
Development and Project Management. Liaise with cross functional
departments to support the performance and issue resolution of
client portfolios. Work with internal teams to identify, define and
implement process improvements. Monitor adherence to defined
standardized processes and workflows across the global Project
Management team. * Portfolio Performance & Development. Monitor
portfolio performance, key performance indicators (KPI), budget and
forecast with clients on a routine basis. Establish and maintain
governance structures for clients' portfolios; hold regularly
scheduled governance meetings to review overall performance and
KPIs. Drive portfolio performance through mentorship, guidance and
oversight of aligned Project Management team. Partner with Business
Development to support and expand client relationships. Identify,
implement and monitor standard processes, communication plans,
workflows and documents to ensure consistency across clients'
portfolios. Participate and support quality audits and inspections.
Assist with contract amendments for portfolio clients. Support key
investigator training sessions, meetings, and bid defenses.
Keywords: Rochester General Health System, Rochester , Clinical Trials Portfolio Manager, Other , Rochester, New York
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