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Claims Processor (Western & Central New York)

Company: Tomkins VIST Bank
Location: Batavia
Posted on: June 12, 2021

Job Description:

Responsible for performing a variety of duties to support the Claims Department, as well as assist employees, carriers and customers through the claims process.


  • Check suspense list daily for "new claims" follow up for acknowledgments. If a claim acknowledgement is not received, check with the company for the claim number and contact person and enter the information.
  • Enter all acknowledgments, payments and closing notices.
  • Process (enter) new claims when claim acknowledgements are received direct from the company.
  • Claim Audit - While auditing twice monthly checking new claim for acknowledgement.
  • Suspend all claims for follow up per procedure.
  • Close claims and send survey letters for first party claims-excluding glass and towing claims.
  • Log survey letters mailed and returned by the insured on survey log sheet
  • Complete Surveys
  • Directing severe claims, large claim payouts (for both Commercial and Personal Liens) and large reserve claims to appropriate party.
  • Email Account Executive and AM when a Reservation of Rights, Summons & Complaint or Denial are received by carrier or attorney.
  • Answer claim processing questions if Claims Coordinator is not available.
  • Process scanned claim documents
  • Process School incident reports
  • Participate in the Proactive Call Procedure
  • Additional duties as assigned by Management
  • A minimum of one (1) year experience in related positions preferred but not required and a Property and Casualty license preferred.
  • A Bachelor's degree in a related field or equivalent experience; specialized insurance training or experience preferred.
  • Proficient interpersonal relations and communicative skills, a high analytical ability; moderate computer skills, including knowledge of on-line data system; visual and auditory skills.
  • Obtain Property and Casualty Insurance Brokers License.
  • Proven customer service and claim processing knowledge.
  • Excellent business writing skills
  • Excellent organizational skills
  • Excellent computer and keyboarding skills; proficient in Microsoft Word and Excel.
  • Ability to work within a team environment
  • Ability to self-direct the completion of job duties
  • Attend company meetings and training as required.

Equal Employment Opportunity/Affirmative Action Employer Tompkins Financial Corporation is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, marital status, family status, gender identity or expression, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Keywords: Tomkins VIST Bank, Rochester , Claims Processor (Western & Central New York), Other , Batavia, New York

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