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Access Associate Lead

Company: Rochester General Health System
Location: Rochester
Posted on: June 12, 2021

Job Description:


As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Full time

LOCATION: Riedman Health Center




  • Ability to lead and take direction
  • Basic computer skills
  • Excellent customer service and communication skills
  • Bilingual preferred


  • Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
  • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
  • Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Keywords: Rochester General Health System, Rochester , Access Associate Lead, Other , Rochester, New York

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