Customer Care Specialist - Home Care
Company: Rochester General Health System
Posted on: June 12, 2021
To deliver superior customer service and support by answering
incoming calls and identifying and assessing individual patient,
customer and physician needs and action steps to satisfy those
needs. Performs office functions that facilitate the efficient
processing of referrals for initial delivery of patient care.
Promotes patient satisfaction with RRH Home Health and Hospice
STATUS: Full Time
LOCATION: Monroe Avenue, Rochester
DEPARTMENT: Home Care Customer Service
SCHEDULE: Monday - Friday 8:30am-5pm
- High School diploma, GED or equivalent work experience in a
health care environment desirable.
- 2-3 years of customer service experience required with 1 year
of call center experience preferred.
- Knowledge of medical terminology.
- Strong communication skills.
- Strong decision making and problem solving skills.
- Strong data entry skills and proficiency use of computer (Word
& Excel required)
Manages Phone Lines. Answers calls and obtains pertinent
information to quickly and accurately identify and assess caller's
needs and determine action steps to satisfy those needs while
ensuring a high level of service.
Customer Service. Resolve basic types of customer service
inquiries. Responds knowledgeably and professionally to inquiries
regarding Home Health and Hospice services and programs.
Data Entry. Data entry of patient demographic information into
computer system as assigned or as requested to assist Patient Care
Coordinators and/or Home Care Coordinators.
Administrative Tasks. Processing of administrative tasks such as
copying, faxing, referral distribution and other computer generated
Patient Check Ins. Telephones all patients prior to start of
care to confirm their agreement for home care services and
documents accordingly. Participates in customer satisfaction
efforts to include surveying of patients by telephone.
Keywords: Rochester General Health System, Rochester , Customer Care Specialist - Home Care, Other , Rochester, New York
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