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Managed Response Engineer- Data

Company: Finger Lakes Technologies Grp
Location: Victor
Posted on: June 12, 2021

Job Description:

FirstLight is searching for a managed response engineer with a primary focus on data technologies, who thrives in a dynamic technical environment that will challenge you every day! This position is a technical support and implementation position entailing (PRIMARY) Routing/Switching, Wireless, Security, and Data Center, as well as (SECONDARY) Voice over IP (VOIP) solution support. You will establish and maintain network performance by building network configurations and connections and troubleshoot network problems. You will work with assigned customer(s) who have aggressive SLA commitments, and/or specific managed services contract obligations, this position is critical to succeeding up market with large customers running complex communications networks.


  • Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secures network system by establishing and enforcing policies; defining and monitoring access, and/or installing system patches as required
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Reporting network operational status by gathering, prioritizing information; managing projects.
  • VOIP Technologies, Secure networks, and Wireless networks. Configure Cisco routers and switches, sniffers (wire shark), data shapers, protocol analyzers, and VPN technology.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer and FirstLight
  • Perform special projects and other duties as assigned.
  • Flexible work schedule required, may vary depending on needs of customer.


  • Must pass Background Check. Contingency for employment
  • A successful candidate must have a CCNA or higher. Any specialization is acceptable (Route Switch, Wireless, Collaboration, etc.)
  • Minimum of five (5) years relevant experience; or equivalent combination of education and experience. Prior work in a technical support / help desk environment a plus.
  • To be successful, a candidate must be a self-motivated leader who can create trust within the organization and work collaboratively with all levels of the organization. Also, a candidate must be organized and results focused in delivering favorable financial results and supporting work.

About FirstLight:

Headquartered in Albany, New York, FirstLight provides fiber-optic data, Internet, data center cloud and voice services to enterprise and carrier customers throughout the Northeast connecting nearly 9,000 locations in service with an additional 30,000 locations serviceable by its more than 15,000 route mile fiber network.

We offer a competitive base salary and a generous commission plan as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, tuition reimbursement, paid training, and paid holidays and vacation.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Keywords: Finger Lakes Technologies Grp, Rochester , Managed Response Engineer- Data, Other , Victor, New York

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