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Quality/Operations Coordinator (2200-194)

Company: Arc of Monroe County
Location: Rochester
Posted on: June 10, 2021

Job Description:

Provides quality management, oversight and support to organization and specifically assigned departments by fulfilling organizational quality responsibilities and monitoring, developing and implementing quality standards and systems and processes to all aspects of the assigned programs.

  • Serves as technical support for program regarding reportable events. Manages and coordinates the collection of Special Review related follow up for submission to the incident department. Presents incidents to Special Review Committee.
  • Serves as technical support for program regarding Precision Care matters.
  • Develops and monitors departmental policies, procedures, and work instructions which align with organizational policies and procedures.
  • Facilitates/assists with root cause analysis in response to BPC and internal audit findings, and with POCA development.
  • Conducts quality/compliance sampling audits as assigned to assess program compliance, and makes recommendations for system improvements and staff trainings as appropriate. Notifies supervisor in the event that a situation is identified which would require the opening of a compliance case or other concern.
  • Acts as liaison with Business Office and Residential Administration to resolve denied/pending claims for the Residential department.

Required Skills


  • Experience with BPC/Certification desirable.
  • Basic knowledge of OPWDD and justice center regulations and practices, or ability to learn these in a reasonable timeframe is required.
  • Ability to identify true problem vs. the presenting problem.

Computer Skills

  • Basic Outlook skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.
  • Basic Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data.
  • Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.

Required Experience

Minimum Education & Experience

Bachelors' degree in human services or related field plus three (3) years relevant experience working with I/DD population required.

Keywords: Arc of Monroe County, Rochester , Quality/Operations Coordinator (2200-194), Other , Rochester, New York

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