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Custodial Services Operations Manager

Company: Ontario ARC
Location: Canandaigua
Posted on: June 10, 2021

Job Description:

HIRING IMMEDIATELY- Custodial Services Operations Manager- $1,000 Sign-on Bonus

Ontario ARC of Canandaigua, NY, a Human Services Agency, is seeking to hire a full-time Operations Manager for our Spot On Custodial Services Program to ensure business sustainability and growth through managing the day to day operations of Spot On Custodial and other initiatives as identified. Aligns social enterprise activity with the goals of the agency and strategic initiatives. Ensures business is on track to meet financial goals. Provides quality assurance and customer service function for all contracts. Ensures that assigned custodial contracts are completed in a timely fashion, with emphasis on quality control and safety for Custodians who may or may not participate in Ontario ARC's Employment Services. In conjunction with the Director, Social Enterprises, develops a marketing plan and manages marketing for all social enterprises.

All COVID-19 safety requirements are strictly adhered to at Ontario ARC and all PPE are provided for all employees. The safety of the individuals we support and the safety of our employees are both very important to Ontario ARC. Training on all safety requirements will be provided during the onboarding process.

Our Story: Founded in 1954, Ontario ARC is a resource for people with disabilities or other challenges and their families, providing services and support that encourage people to fulfill their potential. When you join our team, you'll be making a difference every day; in someone else's life and in your own.

Spot On Operations Manager Responsibilities:

  • Organizes and coordinates business operations in ways that ensure maximum productivity.
  • Adheres to agency policies in terms of bidding, purchasing, requisitioning, and record keeping duties. Coordinates the bidding process and purchases with the Finance Department.
  • Assist with the marketing (social media/printed materials)for Spot On to generate business and educate the public on our social mission.
  • In conjunction with other departments, ensures that Spot On has adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
  • Provides input on the Development of goals and objectives that promote growth and prosperity.
  • Implement business plans and strategies to promote the attainment of goals.
  • Monitors the functions of Spot On and provides feedback and counsel to improve efficiency and effectiveness.
  • Maintains relationships with partners/vendors/suppliers. Acts as the primary point person for all custodial contract negotiations and follow up.
  • Gathers, analyzes and interprets external and internal data and writes reports
  • Monitors operational trends in the business environment. Recommends and manages process improvements. e. cost of sales, inventory, pricing.
  • Establishes and maintains on-going relationships with the various agency staff and departments to anticipate and resolve potential problems.
  • Maintains agency culture, values and reputation in its markets and with all staff, customers, suppliers and partners.
  • Meets regularly with the persons under direct supervision to discuss issues of performance and program related matters. This includes completion of regular Performance Reviews, including verbal communication and written reviews
  • Ensures custodial contract timeframes and quality control standards are achieved. This includes participation in site walk-through, measurement and estimation of man-hours, and identification of supplies and equipment needed to meet contract needs. May make minor repairs to equipment as needed.
  • Serves as a liaison between Ontario ARC and custodial customer to determine satisfaction, answering questions, dealing with problems, and scheduling of additional duties. Accounts for usage of custodial supplies on a monthly basis. Reviews requisitions of supplies to maintain an adequate inventory.
  • Responsible for setting up custodial contracts, adhering to specifications and achieving required production rate. Works with the assigned Employment Specialist to identify the training needs and other supports needed to facilitate Custodian performance to meet the contract requirements.
  • Serves as a positive role model for people we support and co-workers, through respectful interactions and professional appearance. Interacts with all parties, including vendors and customers, in a professional manner.

Work Schedule:

Monday-Friday (9am-5pm) with flexibility to meet program needs.

Work Location:

Ontario ARC 3071 County Complex Rd, Canandaigua, NY 14424

Spot On Operations Manager Qualifications:

  • Bachelor's degree in business or other related discipline with at least 3 years of experience in business management, preferably in Environmental Services, or an equivalent amount of combined education/experience.
  • Proven experience as business manager or relevant role
  • Good understanding of research methods and data analysis techniques
  • Excellent organizational and leadership skills
  • Outstanding communication and interpersonal abilities.
  • Ability to work collaboratively
  • Thorough understanding of diverse business processes and strategy development
  • Excellent knowledge of MS Office, databases and information systems

Ontario ARC Benefits for qualified positions:

  • Health, Dental, Vision Insurance
  • Long-term & Short-term Disability Insurance
  • Matching 401(k) Retirement (up to 2%)
  • Credit Union Access
  • Educational Assistance
  • Sick Leave & Sick Bank (for extended coverage)
  • Holidays
  • Benefit Time
  • Employee Assistance Program
  • FMLA Leave
  • Leave of Absence Without Pay
  • Phone Carrier Discounts
  • Fitness Room Access & Mind & Body Classes
  • Wellness Programs & Rewards

Apply now to join Ontario ARC's team!

Keywords: Ontario ARC, Rochester , Custodial Services Operations Manager, Other , Canandaigua, New York

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