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Customer Service Representative

Company: Sutherland
Location: Webster
Posted on: June 10, 2021

Job Description:

Job Description:

Do you want to start working from home full-time with the prospect of one day working on site with a supportive exciting team? We are currently recruiting for driven individuals to join our team as Customer Service and Sales Representatives in the Rochester area.

The role:
As a Customer Service and Sales Representatives , you'll bring your expertise to deliver exceptional service and solutions to customers through inbound call. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.

What we offer:

  • Competitive hourly wage of $12.50/hr with an increase to $13/hr after training with potential to achieve monthly performance incentives up to $1,000.
  • A computer for you to set yourself up for success to work from home
  • Medical, dental and vision benefits
  • Paid training & Paid Time Off
  • Advancement opportunities - 100% of our frontline leaders have been promoted from within
  • Monthly company rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland


You will be a great fit if you:
  • Are a natural communicator who thrives at helping customers with questions, billing inquiries, and issues in a courteous and professional manner to resolve their issues while retaining their business
  • Are a problem-solver who can offer alternate solutions and work through financial transactions
  • Are a great listener who asks the right questions to get the desired outcomes
  • Have at least one-year experience in customer service including success in meeting sales goals and targets
  • Have completed high school or equivalent
  • Have full-time availability


Qualifications:

Requirements to work from home:
  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A quiet and distraction-free, secure place to work.
  • Two 20-inch monitors
  • Wired Keyboard
  • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

#SP

Keywords: Sutherland, Rochester , Customer Service Representative, Other , Webster, New York

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