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Access Associate - Internal Medicine at Linden Oaks

Company: Rochester General Health System
Location: Rochester
Posted on: June 9, 2021

Job Description:


As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. You are key in the success of operations and compassionate patient care every day.

STATUS: Full-Time

LOCATION: Linden Oaks Medical Campus - 10 Hagen Drive

DEPARTMENT: Internal Medicine at Linden Oaks

SCHEDULE: Monday - Friday, Days,

(Saturday rotation - every 7th week 8-12pm w/ flex timeoff during the week)

  • Internal Medicine at Linden Oaks is an intimate medical practice comprised of 3 physicians and 2 nurse practitioner's providing compassionate, comprehensive healthcare in collaboration with our patients. Our practice gives patients a quality experience in a warm, personal setting. Our office is located in the beautiful Penfield/Rochester border, convenient to 490.
  • We are seeking an individual who can help distinguish our practice as an amazing place. You will help create a wonderful first impression for patients/visitors, set the tone and be responsible for delivering a sophisticated experience. You will work closely with providers, clinical and clerical team each day on direct patient care, scheduling needs, responding to telephone calls, processing paperwork and informing patients on their care.
  • We are seeking a mature "people person" with warmth and charm, someone who is poised and confident.


  • 2 year degree or equivalent combination of education and work experience preferred
  • Intermediate computer skills (e.g. Microsoft Office/electronic scheduling/medical records systems)
  • Excellent customer service and communication skills
  • Compassionate, warm and patient focused
  • Exceptional documentation skills and professional behavior
  • Two years of medical office experience with computer systems preferred
  • Excellent customer service with a smile and phone skills/etiquette
  • Excellent critical thinking and problem solving skills
  • Positive, optimistic approach
  • Must have a friendly and clean appearance
  • Reliable and on time
  • Have a sense of urgency and a willingness to help fellow colleagues and patients have the best experience both in person and on the phone
  • Must be able to multitask, work well with others and with the public
  • Willing to float within our region in order to meet patient needs, when needed


  • Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
  • Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
  • Billing & Payments. Collect and process payments when applicable

Keywords: Rochester General Health System, Rochester , Access Associate - Internal Medicine at Linden Oaks, Other , Rochester, New York

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