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Business Office Associate

Company: Rochester General Health System
Location: Rochester
Posted on: June 9, 2021

Job Description:


As a Business Office Associate, you perform billing related functions in a timely, accurate and customer service oriented manner to keep the department running and ensure all payments are received by the organization.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Hospital & LTC Billing - Patient Financial Services

SCHEDULE: Monday - Friday


  • Strong communication, analytical, and PC skills
  • Excellent customer service and communication skills
  • Associates degree preferred or an equivalent combination of education and work experience preferably in a healthcare setting


  • Account Management. Research and resolve all account problems received by telephone and correspondence; address situations like account correction, rebilling or referring to an Account Representative in selected circumstances; process bad debt, bankruptcies and NSF checks; evaluate the number and type of inquiries and recommend procedural and/or system opportunities to improve Patient Financial Services communication with its customers
  • Customer Relations. May assist internal and external customers with all telephone and written inquires; respond in a prompt and accurate manner to resolve patient financial service issues; analyze individual situation and repayment ability; establish payment plan, provide the patient with alternatives to loss situations whenever possible
  • Claim Management. Prepare and submit claims to payers/intermediaries, meeting all government and third party regulations

Keywords: Rochester General Health System, Rochester , Business Office Associate, Other , Rochester, New York

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