401k/S125 Service Partner I
Posted on: June 9, 2021
Acts as initial point of contact for inbound participant
requests and questions regarding HRS products. Maintains a high
level of product and system knowledge to provide support to
internal and external partners.
- Fields daily calls from HRS participants with questions
regarding HRS products to provide a quality service experience.Logs
and documents participant conversations/issues in an effort to
minimize repeat callers and provide optimal service.
- Provides real-time technical support for the participant using
the automated phone system and employee website to ensure efficient
interactions. May conference participants into systems to help
navigate through various menu options.Uses multiple computer
software packages, including HRIS, Salesforce, Sungard, and ORS to
answer specific participant questions and requests.
- Prioritizes caller and management issues to resolve critical or
time-sensitive issues before less urgent issues and to ensure they
are resolved in a timely manner.
- Follows up on unresolved calls to ensure issue completion,
accuracy of resolution, and compliance with resolution time frame
expectations established by Operations partners.
- H.S. Diploma - Required
- Associate's Degree - Preferred
- 1 year of experience in Experience with HR- related products,
including 401(k), Profit Sharing, S125, and other defined
contribution plans is preferred. .
Paychex is dedicated to fostering a culture of intentional
Inclusion and Diversity (I&D). Our valued employees and
commitment to I&D is the essence of our internal and external
success. Inclusivity is a key value of our corporate culture and is
exemplified through our reputation as a top employer for employee
development, diversity, and ethics, as well as a focus on fairness
in recruitment, selection, and decision making.
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Keywords: Paychex, Rochester , 401k/S125 Service Partner I, Other , Rochester, New York
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