A. Educational Background: Minimum of an Associates Degree.
B. Experience with classroom technology and applications is
highly desirable. Experience with presentation software and A/V
equipment, and supporting and/or training instructors and staff, as
well as creation of documentation, is also desirable.
General Functions: The IT Services Technician provides support
for IT operational functions on an as-needed basis to instructors
and staff. Support services may include assistance to special
events support, assistance with equipment and software
inventory/licensing activities, troubleshooting and problem
resolution. In addition the IT Services Technician provides direct
user support, training, and consulting in the use of classroom
technology and peripherals including telepresence equipment.
- Essential Functions:
A. Assists the Instructional Technology Managers in maintaining
the functionality of instructional technology operations in labs
B. Assists with the identification and assessment of faculty
software needs, development and testing of software installations,
compatibility, and software loads.
C. Assists in the planning, installation, and maintenance of
instructional technology systems at all campus locations.
D. Provides helpdesk coverage, on an as-needed basis, to include
direct user support, and telephone support to employees and
students institution-wide including campus centers. Provides
referral of problems to appropriate IT area.
E. Assists with user training and/or provides direct one-on-one
consultation as needed.
F. Participates in the IT areas support of special events and
presentations to include audio and visual technologies.
G. Provides after hours instructional services and special event
support for FLCC sponsored events.
H. Participates, as needed, in the IT Divisions deployment of
new technologies including hardware and software upgrade
I. Assists with the training, supervision and direction of
J. Assists in the creation of IT user documentation.
K. Assists as needed in efforts supporting IT operations to
include equipment inventory, software licensing and purchasing,
routine maintenance activities and acquisition and provisioning of
L. Functions as an IT staff member, assisting with high priority
Division operations on an as needed basis.
Applicants interested in applying MUST submit the following
documents via online:
Applications will only be accepted online.
Finger Lakes Community College does not discriminate against any
employee, applicant for employment, student or applicant for
admission based on an individuals race, color, national origin,
religion, creed, age, disability, sex, gender identification,
gender expression, sexual orientation, familial status, pregnancy,
predisposing genetic characteristics, military status, veteran
status, domestic violence victim status, criminal conviction or any
other category protected by law. The College adheres to all federal
and state civil rights laws prohibiting discrimination in public
institutions of higher education.