Minimum QualificationsHigh school diploma or Equivalent
Completion of the Public Safety Communications course of study
offered by the Rochester City School District.
Must have satisfactory police record and background check
including FBI fingerprinting.
Must undergo a medical examination that will test, but will not
be limited to: vision, hearing, speech, physical ability to sit for
long periods, and must pass a psychological evaluation.
New hires and re-hires must pass a drug test.
General DescriptionThis is a communications position in the
Emergency Communications Department with responsibility for
answering emergency and non-emergency calls for police, fire, and
emergency medical services and efficiently relaying the information
to Dispatchers. This job involves an unusual working environment
which includes: the stress of daily contact with life and death
situations such as fires, murders, rapes, and assaults in progress;
sitting for long periods including times with little call activity;
having to remain calm and in control when speaking to people who
are screaming, crying, or hysterical; being polite to people who
are angry, abusive, or use foul language; strict adherence to rules
and regulations; close supervision and constant evaluation of job
performance. Employees are expected to work on a wheel schedule,
involving various shifts which cover day and night hours. Work is
performed under direct supervision in accordance with a prescribed
routine. Related work is done as required.Typical Work
ActivitiesReceives complaints and reports of incidents for fire,
police, and emergency medical services by
telephone wearing a headset;
Controls telephone conversations to obtain necessary
information, following policies and procedures;
Records information from callers manually and delivers to
dispatchers, when computer is not functioning;
Inputs information from callers or users agencies into computer,
using typewriter style keyboard;
Determines appropriate call type and course of action, based on
the nature of the complaint and its priority;
Follows appropriate EMD Protocol scripts to obtain and provide
Maintains contact with caller during life-threatening situations
and provides instructions until units arrive;
Returns hang-up calls to determine if emergency services are
Answers TTY (for the deaf) to provide services;
Operates call check (tape recorder) to verify accuracy of
information or information not understood,
directs non-emergency calls to the appropriate agency;
Trains new Telecommunicators;
Initiates searches of computer files, using typewriter style
Directs non-emergency calls to the appropriate agency;
Recognizes and documents the need to change or correct
information on databases.
Exam InformationSCOPE OF THE EXAMINATION:
All three components will be administered on the same day.
Job Requirement Questionnaire: This will test for availability
and willingness to work all shifts as required.
Listening/Keying. This computer-based job simulation will test
for the abilities to: read and understand procedures; type quickly
and accurately while listening; read information from a CRT screen;
and listening skills.
- Summarization: This will test for the ability to remember
accurately information given orally.
NOTICE TO CANDIDATES:
Devices with typewriter keyboards, "Spell Checkers", "Personal
Digital Assistants", "Address Books", "Language Translators",
"Dictionaries", or any similar devices are prohibited.
WEIGHT: Subtests 2 and 3 will contribute 75% to the final score.
Subtest 4 will contribute 25%. Subtest 1 will be scored on a
The psychological evaluation will consist of a combination of
psychological tests and interviews. You must pass the psychological
evaluation. In addition, a negative report within a non-failing
psychological evaluation may be grounds for disqualification.
RATING: This examination will be rated in accordance with
Section X-1 of the Municipal Civil Service Rules.
REVIEW OPPORTUNITY: An opportunity for a verification of
computation review will be offered after the eligible list is
established. In this review, two members of staff will
independently review and verify the performance section of the
examination. You will receive a written response regarding the
ELIGIBLE LISTS: After the first four components of the
examination, the names of successful candidates will be placed on a
list of eligibles in rank order of final scores. Eligible
candidates of future examinations will have their names
inter-filed, in order of final score. The list will be established
for at least one year. The medical examination, police record and
background check, and psychological evaluation will be administered
later. Candidates who fail any of these tests will be removed from
the eligible list. The Commission reserves the right to process
candidates on the qualifying tests only in such numbers necessary
to produce enough eligibles to meet department needs through the
life of the list.
Applications: Applications may be obtained from room 103A City
Church St., Rochester, NY 14614-1280 or from our website
www.cityofrochester.gov. A separate application must be completed
for each separately numbered examination. Applications must be
received by the close of business or postmarked by the Application
Deadline date. Late applications will be rejected. Applications
must be complete and accurate.
Application Fee: An Examination Application Fee is charged for
the City of Rochester to process a candidate's examination
application. It is not a fee for the examination itself. Exam
applications will NOT be reviewed until exam fee is paid. Late fees
will NOT be accepted. Payment Due Date is the same as Application
Deadline Date for applications. There will be no exceptions to this
requirement. There will be no refund of fees if a candidate does
not qualify for an exam or if a candidate fails to appear for the
Eligible Lists: Eligible lists contain the names of applicants
who have received a passing score on the examination. Lists will be
established in rank order, with the highest score being #1. In the
case of tied scores, all persons at that score are considered
equal. Candidates must be one of the top three candidates to be
reachable for appointment. Promotional eligible lists are limited
to present employees of the City and take precedence over
open-competitive lists. All eligible lists are established for at
least one year and may be extended for up to four years.
Change of Address: You are required to notify Civil Service of
any address changes. Failure to do so may result in your removal
from an eligible list.
Admission to the Exam: If you have not received notification of
acceptance or rejection for this exam by the Wednesday before the
exam date, please notify this office at 585-428-7454.
Residency Requirements: There is no residency requirement for
participation in examinations. Preference in hiring may be given to
City of Rochester residents on open-competitive lists pursuant to
Section 23 of the Civil Service Law.
Military Candidates: Any candidate on active military duty in
the United States Army, Navy, Marine Corps, Air Force or Coast
Guard may be eligible for alternative testing dates if necessary.
This applies to the State Militia and National Guard if under
Federal Control. If alternate testing is necessary, candidates are
required to notify Rochester Civil Service in writing, as quickly
as possible. Any such requests must be accompanied
by a DD214 or other official military document that
substantiates the applicant's active military service at the time
of the examination. Alternative testing accommodations will not be
honored if requests are made more than 60 days after release from
Effective 1/1/98, the State Constitution was amended to permit
candidates currently in the armed forces to apply for and be
conditionally granted veteran's credit in examinations. Any
candidate who applies for such
credit must provide proof of military status to receive the
conditional credit. No credit may be granted after the
establishment of the list. It is the responsibility of the
candidate to provide appropriate documentary proof indicating that
the service was in time of war, as defined in Section 85 of Civil
Service Law, and that the candidate received an honorable discharge
or was released under honorable conditions in order to be certified
at a score including veteran's credits.
Veterans: To apply for your Veterans' or Disabled Veterans'
Credits you must submit an application which can be found at City
Hall, 30 Church St., Rm. 103A or on-line at
www.cityofrochester.gov, click on Jobs and then the Employment
Forms link. Your Veterans' Credits application can be submitted
with your exam application, but MUST be submitted PRIOR to the
establishment of the eligible list. Veterans' Credits CANNOT be
added to your score after the eligible list has been established.
Veterans' Credits can only be added to a passing score. You may
waive using your Veterans' Credits any time prior to appointment.
You may use your Veterans' Credits for hire only once in your
Additional Exam Credits: In conformance with section 85-a of the
Civil Service Law, children of firefighters and police officers
killed in the line of duty shall be entitled to receive an
additional ten points in a competitive examination for original
appointment in the same municipality in which his or her parent has
served. If you are qualified to participate in this examination and
are a child of a firefighter or police officer killed in the line
of duty in this municipality, please inform this office of this
matter when you submit your application for examination. A
candidate claiming such credit has a minimum of two months from the
application deadline to provide the necessary documentation to
verify additional credit eligibility. However, no credit may be
added after the eligible list has been established.
Alternate Testing Arrangements: If alternate or special
arrangements for testing are required, please indicate that on your
application and attach appropriate documentation. A copy of the
City of Rochester's Alternate Test Policy is available in Room
103A, City Hall, or from our website. Deadline for requests is two
(2) business days after exam.