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Sr. Business Office Associate

Company: Rochester General Health System
Location: Rochester
Posted on: June 8, 2021

Job Description:


As a Senior Business Office Associate your outstanding evaluation skills and ability to develop personalized payment plans ensures optimal reimbursement is received by the organization for services provided.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Patient Financial Services

SCHEDULE: Monday - Friday, Days


  • An equivalent combination of education and work experience preferably in a healthcare setting
  • Strong communication, analytical and PC skills
  • Excellent customer service and communication skills required
  • Bilingual preferred
  • Medical Coding experience is highly prefered


  • Account Management. Evaluate the number and type of inquiries and recommend opportunities to improve Patient Financial Services communication with its customers; analyze individual situation and repayment ability, verify assets, real property, employment and other responsible parties; establish payment plan, providing the patient with alternatives to loss situations whenever possible; review account registrations and charge postings for accuracy
  • Communication & Customer Service. Assist internal and external customers with all telephone and written inquires; respond in a prompt and accurate manner to resolve patient financial service billing issues, account correction, rebilling or referring to an Account Representative; initiate communication with patient/family to facilitate payment for delinquent accounts
  • Leadership. Coach, mentor and train new employees; provide knowledge, expertise and guidance to a team of Business Office Associates to ensure duties are completed on time and accurately

Keywords: Rochester General Health System, Rochester , Sr. Business Office Associate, Other , Rochester, New York

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