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Global Supply Chain Systems Analyst

Company: The Cooper Companies
Location: Rochester
Posted on: June 8, 2021

Job Description:

CooperVision, a division of CooperCompanies (NYSE:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit

Job Summary:

This position will be one of the key subject matter and technical experts for Logility in Global Supply Chain. Acts as a liaison between the Global Supply Chain and Information Technology teams. Has knowledge of both our business processes and information systems that supports the global supply chain planning processes. Works with key business stakeholders to interpret business needs and issues, translate them into actionable requirements, participate in design activities, develop system testing scenarios and test scripts. Activities can also include training, providing post/implementation support, and ensuring the systems and processes are compliant with functional needs. Must be proficient with the Logility Voyager planning and forecasting application to maintain accurate system data and interfaces necessary for Global Supply Chain decision making.

Essential Functions & Accountabilities:

  • Describe specific job responsibilities/duties/accountabilities, listing the most important first.
  • Supply Chain Logility Systems Analyst Duties:
  • Be the subject matter expert for Global Supply Chain in Logility Voyager v1902 (aka Logility) and earlier.
  • Monitor Logility system activity for Global Supply Chain and elevate any issues that could impact data integrity.
  • Be able to develop, implement and publish standardized supply chain reports/documentation including customer service levels, backorders, forecast accuracy, S&OP charts, and standard business process procedures.
  • Administers changes in the replenishment planning system relative to the launch of new products and discontinuation of existing products. (i.e., forecast setup, establish networks, master data planning parameters, and ensures effective communication to different departments).
  • Create ad-hoc reports for global supply chain personnel needs.
  • Identify ongoing opportunities and approaches for automating routine processes.
  • Monitor information in Logility for issues and accuracy - be able to identify problems when reviewing Logility and connected systems.
  • Manage, maintain, review and analyze forecast issues within Logility.
  • Develop ways to enhance our supply chain processes within Logility.
  • Act as one of the key super users in the functional processes, issues, setup and understanding of related Master Data within the replenishment planning system and other supported applications.
  • Oversee small projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams, schedules and resources for assigned tasks or projects.

System Support / Implementation Duties:

  • Maintain and review service requests for accuracy within the global supply chain team, ensuring functional changes, issues, and requests are resolved in a timely manner.
  • Understand technical side of the systems to perform application system administration functions specific to application setup, configuration, maintenance, and troubleshooting batch jobs.
  • Ensure that any new software integration meets functional/end user requirements, compliance requirements and interface specifications. Maintain/Create proper documentation.
  • Develop effective test scenarios, scripts and use cases with consideration to cross functional and process stream impacts.
  • Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws.
  • Work with Information Technology team to maintain, review, and update batch job processes. Create ways to shorten length of time jobs run and make changes to batch jobs to ensure accuracy of data. Troubleshoots batch process issues and resolve them with help from appropriate IS staff.
  • Demonstrate communication fluency with users and perform detailed root cause analysis. Develop and implement methods to prevent similar and/or related issues from happening in the future.
  • Oversee small projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams and schedules/resources for assigned tasks or projects.
  • Develop, publish, and coordinate implementation activities for software releases.
  • Effectively work with external consultants to troubleshoot issues with Logility.

Leadership Duties:

  • Serve as a lead between the Global Supply Chain Managers, Planners and Information Technology teams for Logility.
  • Lead effective meetings ranging from informational sessions, root cause determination, and training regarding Logility.
  • High level of initiative in anticipating problems and gaps that might impact service level or efficiency relating to Logility.

Travel Requirements:

This job may require from 5% - 10% International and/or Domestic travel. During system or major project implementations there may be a need for weekend travel and support. The need for weekend support is not limited to travel needs.


Knowledge, Skills and Abilities:

  • Knowledgeable in both CVI's business processes and information systems that support the Global Supply Chain planning processes and Logility
  • Must be proficient with Microsoft Office, with extensive knowledge and experience in handling large datasets in Microsoft Excel. Working knowledge of VBA a plus.
  • Excellent analytical and problem-solving skills that are both fact-based and creative
  • Has a high level of emotional intelligence
  • Ability to effectively interact between functional and technical teams
  • Excellent written, oral, and interpersonal communication skills
  • Highly self-motivated, self-directed, and attentive to detail
  • Ability to effectively prioritize and execute tasks
  • Extensive experience working in a team-oriented, collaborative environment
  • Ability to communicate effectively with all levels of an organization
  • Adapts readily to changes in workload

Work Environment:

  • Normal office environment
  • Light physical effort necessary to perform the job
  • Extensive contact with employees and external business partners and vendors


  • 2-5 years experience in a planning or information technology environment
  • Experience using Baan, Oracle, SAP and/or similar ERP systems
  • 2-5 years experience with Logility Voyager application preferred
  • Lean Six Sigma experience/certification a plus


  • Bachelor of Science degree preferred in statistics, computer science, global supply chain, engineering, math, or an equivalent combination of education and experience.



Keywords: The Cooper Companies, Rochester , Global Supply Chain Systems Analyst, Other , Rochester, New York

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