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Data Technician Intern

Company: Finger Lakes Technologies Grp
Location: Victor
Posted on: June 8, 2021

Job Description:

GENERAL STATEMENT OF DUTIES:

FirstLight is searching for an Intern - Data Security Technician with a primary focus on patch management and documentation, who thrives in a dynamic technical environment. This position is a technical support position entailing (PRIMARY) Routing/Switching, Wireless, Security, and Data Center, as well as (SECONDARY) Voice over IP (VOIP) solution support. You will research notifications from industry standard sources (such as CERT and CISCO) about vulnerabilities and remediations, determine what devices they are applicable to, and then apply remedial changes (code updates and/or configurations) to bring devices within compliance standards. Further, you will be responsible for creating and maintaining relevant documentation for customer network devices, especially around vulnerability management. You will work with assigned customer(s) who have aggressive SLA commitments, and/or specific managed services contract obligations; this position is critical to succeeding up market with large customers running complex communications networks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify requisite security configuration changes (such as code updates or running configurations) on customer network equipment.
  • Coordinate maintenance windows with assigned customer(s).
  • Stage and install requisite software updates as required.
  • Apply configuration changes to remediate against vulnerabilities as required.
  • Create and/or update documentation as required.
  • Communicate with Day shift regarding systems impacted and any challenges encountered on your shift.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer and FirstLight.
  • Perform special projects and other duties as assigned.
  • Flexible work schedule required, may vary depending on needs of customer and current patching volumes. This position is targeted to work in the classic "C" Shift (11pm - 8am) timeframe under normal circumstances, but may operate in a B shift, or overlap between B and C.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Must pass Background Check. Contingency for employment
  • A successful candidate may have a CCNA or higher. Any specialization is acceptable (Route Switch, Wireless, Collaboration, etc.). If a candidate does not possess CCNA or higher, should complete within 6 months of hire.
  • Minimum of six (6) months relevant experience; or equivalent combination of education and experience. Prior work in a technical support / help desk environment a plus.
  • To be successful, a candidate must be a self-motivated leader who can create trust within the organization and work collaboratively with all levels of the organization. Also, a candidate must be organized and results focused in delivering favorable financial results and supporting work.
  • FirstLight strives for high integrity in all our dealings with customers, employees and suppliers. A candidate must demonstrate this value system and represent that to customers in every engagement.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently is required to sit, use hands and fingers, operate a PC based computer, talk and hear, and reach with hands and arms. Limited travel may be required to customer locations.

Keywords: Finger Lakes Technologies Grp, Rochester , Data Technician Intern, Other , Victor, New York

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