Service Support Technician (Temp To Perm)

Company: MKS Instruments Inc
Location: Rochester
Posted on: June 8, 2021

Job Description:

MKS Instruments is a global provider of instruments, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes to improve process performance and productivity for our customers. Additional information can be found at www.mksinst.com.

Primary Responsibility:

Performs on-site or in-house servicing, repair and/or installation of company product(s). This job may include any aspect of field/customer support, and is not limited to system hardware and software. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Skill: Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Complexity: Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision: Normally follows established procedures on routine work; requires instructions only on new assignments.

Experience & Education: Associates degree or equivalent experience preferred. Requires a minimum of 1-2 years of related experience.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Keywords: MKS Instruments Inc, Rochester , Service Support Technician (Temp To Perm), Other , Rochester, New York