MKS Instruments is a global provider of instruments, subsystems
and process control solutions that measure, monitor, deliver,
analyze, power and control critical parameters of advanced
manufacturing processes to improve process performance and
productivity for our customers. Additional information can be found
Performs on-site or in-house servicing, repair and/or
installation of company product(s). This job may include any aspect
of field/customer support, and is not limited to system hardware
and software. Provides technical support to customers on
operational or maintenance aspects of system equipment. Serves as
customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures,
using established procedures. Determines most cost effective
repair/resolution to minimize customer downtime. Prepares reports
for analysis of product failure trends and service ability
Skill: Applies acquired job skills and company policies and
procedures to complete assigned tasks.
Job Complexity: Works on assignments that are semi routine in
nature but recognizes the need for occasional deviation from
Supervision: Normally follows established procedures on routine
work; requires instructions only on new assignments.
Experience & Education: Associates degree or equivalent
experience preferred. Requires a minimum of 1-2 years of related
MKS Instruments, Inc. is an equal opportunity employer. We
solicit and hire applicants regardless of race, color, national
origin, sex, religion, age, disability, veteran status, sexual
orientation, gender identity, or any other protected category. Our
policy is to employ the most qualified applicants. We conduct
background checks and drug screens, in accordance with company
policies and federal and state guidelines.