Service Coordinator

Company: TD Garden
Location: Rochester
Posted on: June 7, 2021

Job Description:

The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.

Essential Duties and Responsibilities include but are not limited to the following (other duties may be assigned as well):

Perform the following work order tasking for all commercial service technicians (performed daily):

• Create call slips and work orders w/ all pertinent client information in COINS
• Prioritize, schedule, and assign work orders to technicians
• Dispatch (send work order to iPads) and verify technicians have started calls
• Update work order status on all assigned work orders
• Ensure all complete calls are closed each day (this should be performed throughout the day)
• Be sure all time is coded properly, remarks are edited, materials and other costs listed properly.
• Scan all incomplete work orders to ensure they are being addressed timely.
• Contact technicians on open calls to get updates.

Other general tasking (performed daily):

• Verify time cards are submitted for all iPad users each morning (by 10AM) for the prior day
• Call each technician that has not submitted time cards by 10AM to ensure they transmit
• Email service managers the names of the technicians that are not in compliance with this process requirement.
• Each morning review all calls from the prior night/weekend, discuss with the technician(s), and enter into COINS.

General Duties and Responsibilities:

• Develop a detailed understanding of all commercial service technicians' skills.
• Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
• Before leaving each day make sure every tech has a job released on the CMS board for the next day.
• Create work-week numbers and dispatch (RF; Pliant, etc.)
• Follow-up of Roth Bros., Citizens Bank and New York & Co. service calls (eta, what was found, if quote is needed and completion date) on line.
• Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
• Weekly text message and e-mail of our on-call personnel.
• Follow-up on incomplete work to make sure it gets completed in a timely manner.
• Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
• Suggest methods of improvement to the operations manager
• Have strong organizational skills
• Climb stairs as required
• Computer skills - ability to learn new programs and use company software systems
• Be self-motivated and a team player
• Demonstrate a great work ethic
• Multi task
• Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)
• Other responsibilities may be added to this job description as situation requires

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Keywords: TD Garden, Rochester , Service Coordinator, Other , Rochester, New York