Reliability Support Engineer- UniFirst
Company: UniFirst Corporation
Posted on: June 7, 2021
To lead reliability initiatives for UniFirst field locations who
perform maintenance on buildings, facilities, and assets to raise
the level of asset reliability through the improvement of
maintenance practices. Partners in this position will make visits
to field locations on a regular basis to assist in technical
training, partner development, maintenance team coaching and
mentoring, implementation of reliability processes and practices,
and equipment optimization and cost management.
This individual will act as a Business Partner to field
locations where there is a two-way accountability support structure
in assisting locations in improvement tasks, processes, and
everyday routines. This position must also represent the Corporate
interests of the entire organization in ensuring locations are
adhering to requirements implemented by Company leadership.
General Job Responsibilities:
Supports the UniFirst safety culture in practice and
observation. Assists Safety engineers and field partners in safety
process improvement, record keeping, and scorecards / audits.
Provides guidance and oversight to field locations in the
implementation of various UniFirst reliability and maintenance
Makes regular visits to assigned field locations to coach,
mentor, train, and develop maintenance human capital resources.
Performs Reliability Playbook / Scorecard coaching visits at
field locations. Work with locations to drive progress on critical
action items. Assist field locations in raising their reliability
and maintenance scores and other Key Performance Indicators
Conducts Reliability Scorecard audits at field locations as
Drafts and publishes various reliability, maintenance, and after
Follows up on reliability and maintenance action plans to track
and assess progress of field locations.
Assists in the implementation of various reliability improvement
initiatives across the organization. i.e. Reliability Playbook /
Scorecards, Computerized Maintenance Management Systems (CMMS),
predictive maintenance (PdM) practices, and other technical
Provides hands-on / side by side assistance to assist in
training UniFirst maintenance partners.
Ensures locations in the assigned group are completing
Preventive Maintenance processes and tasks as required in the CMMS
and as directed by leadership.
Provides input to improve equipment and production / maintenance
Provides input to improve building designs relating to
maintenance and equipment reliability processes.
Works with vendors to measure performance and ensures field
locations are receiving required and proper support.
Acts as a liaison between vendors / suppliers, field locations,
engineering, and leadership to resolve issues, negotiate solutions,
and improve support to UniFirst.
Works with contractors to assist field locations and monitors
contractor safety practices to ensure they meet UniFirst, OSHA, and
local codes, regulations, and requirements.
Monitors all maintenance related regulatory and environmental
compliance requirements within assigned field locations.
Communicates with Management by conducting debriefs of all field
visits, through presentations for training, initiative
implementation, process changes, etc.
- Assists locations in planning for capital project improvements,
budgeting, and installation of equipment.
Monitors and assures adherence to all aspects of safety within
the maintenance department of assigned locations - as well as
throughout the plant organization.
Maintains a safe and clean working environment by complying with
procedures, rules, and regulations.
Performs Confined Space procedures where appropriate.
Performs Lockout/Tagout procedures where appropriate.
- Monitors training status of maintenance partners within
assigned field locations.
Utilizes a Computerized Maintenance Management Systems software
Monitors maintenance budget performance for building, equipment,
capital expenditures, and parts & labor of assigned field
Prepares reliability and maintenance reports by collecting,
analyzing, and summarizing information and trends.
Ensures that field locations are managing Maintenance Records
that includes a current equipment file including but not limited to
Equipment failure, problems, parts used and steps taken to make
Daily use of the shift change log between all Maintenance
Maintenance records/files for each piece of equipment.
Records and analyzes meter readings of utilities in logs and
takes corrective actions where appropriate.
- Prepares prioritizes, and assigns a work order list to
Maintenance Technician I and II, Maintenance Utility, Maintenance
Custodian Technician, and Maintenance Trainee staff as
Frequently communicates with and negotiates with field locations
to develop action plans, follow up systems, training steps, and
assists in resolving differences of opinion on matters relating to
reliability and maintenance of UniFirst assets.
Assists with identifying and evaluating outside service
companies that may be more cost effective to work on certain
- Assists field locations with securing bids from vendors for
projects requiring external labor, parts, and/or supplies.
- Teaches, trains, and develops maintenance partners.
Identifies and coordinates training for partners on preventive
and repair maintenance.
Actively participates in the hiring processes for maintenance
technicians and supervisors in all assigned field locations.
- Actively seeks out opportunities to improve the UniFirst safety
and maintenance training products and practices.
E. Inventory Control
- Assists in conserving maintenance resources by using equipment
and supplies as needed to accomplish job results. Provides
mentoring to Maintenance Supervisors in achieving this
F. Personal Development
- Maintains technical knowledge by attending educational
workshops, reviewing technical publications, and establishing
professional networks, and attending job-required training.
- Provides regular debriefs to assigned manager.
Performs all other duties as assigned by manager.
Equipment Maintenance Knowledge - minimum of 5 years of work
experience repairing and installing machinery and processing
equipment in an industrial environment. Applicable military
experience will be considered.
Minimum of 3 years of experience supervising maintenance
personnel is preferred.
Equipment knowledge such as wiring, electrical, electronic
components, pipe systems and plumbing, and mechanical required.
Maintenance Management experience including planning,
scheduling, budgeting, negotiating, parts management, vendor
management, maintenance management systems required.
Ability to and have experience in troubleshooting, performing
root cause analysis, and logically solving equipment and process
related issues is required.
Proficiency in Microsoft Office required.
Ability to read blueprints and schematics required.
Ability to read and understand maintenance literature printed in
General Boiler and Steam systems knowledge preferred.
Basic welding equipment knowledge preferred.
HVAC experience preferred.
- Certification applicable to reliability is preferred such as
CPMM, CMRP, etc. is highly desirable.
Prioritization / Time Management - Prioritizes multiple tasks
properly to meet deadlines; recognizes time constraints and
adjusting work schedule and priorities to address them; manages
time wisely to ensure maximum efficiency and productivity.
Critical Thinking - Uses inductive and deductive reasoning to
formulate general rules or principles and apply them to work;
identifies flaws in logical reasoning; understanding complex
conceptual relationships; accurately detects underlying themes or
patterns in data.
Negotiation - Persuasively articulates own position, carefully
listens to others' positions, and tailors negotiation tactics to
bring all parties together and reach desired outcomes; strikes a
balance between being firm and being willing to compromise
resulting in outcomes that enhance group or organizational
effectiveness; demonstrates fairness and searching for win-win
solutions throughout the negotiation process.
Coaching and Development - Accurately assesses employee's
strengths and developmental needs; giving informative and
constructive feedback in a manner that enhances others' motivation;
providing challenging assignments and opportunities for
development; guiding others to overcome setbacks and learn from
- Problem Solving - Uses a logical thought process to determine
situational issues or root causes creating conflict, delay, process
failures, and other issues affecting the productivity of the
Company or any of its functions; and devises and implements
solutions to these issues.
UniFirst is an equal opportunity employer. We do not
discriminate in hiring or employment against any individual on the
basis of race, color, gender, national origin, ancestry, religion,
physical or mental disability, age, veteran status, sexual
orientation, gender identity or expression, marital status,
pregnancy, citizenship, or any other factor protected by
Keywords: UniFirst Corporation, Rochester , Reliability Support Engineer- UniFirst, Other , Alabama, New York
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