Customer Relations
Company: NESCO Resource
Location: Avon
Posted on: April 10, 2021
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Job Description:
Overview: Provides customers with exceptional customer service
skills by providing product information, entering customer orders,
and working in a high stress, fast paced, fluctuating environment.
Duties and Responsibilities: Collects and enters orders via fax or
email along with confirming order pricing/updates if necessary.
Notify customer of deliveries or update customer on delivery
delays. Answer/returning customer phone calls or emails throughout
the day promptly, with the ability to answer product questions,
respond to customer inquiries, document and research. Manage time
to meet daily deadlines. Work with Customer Service team to stay
updated on product knowledge. Problem-solving and forward thinking
to resolve customer inquiries or concerns. Assist with ongoing
projects as required. Skills: Excellent attention to detail
Excellent verbal and written communication skills and phone
etiquette, including active listening Excellent time management
Service oriented and able to resolve customer grievances Ability to
easily shift duties Ability to successfully multitask without
compromising quality Dependable and reliable, needs little
direction or supervision Thrives in a high-pressure environment
Ability to remain professional and courteous with customers at all
times Physical Demands: Office environment Prolonged sitting
Lifting up to 50 lbs. Education and Experience High School diploma
or equivalent. 2 years Customer Service experience in an office
environment 2 years Data Entry experience (fast and efficient)
Minimum 2 years with Microsoft Office Nesco Resource and affiliates
(Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment
opportunity employer and does not discriminate on the basis of
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, age, or veteran status, or any other
legally protected characteristics with respect to employment
opportunities.
Keywords: NESCO Resource, Rochester , Customer Relations, Other , Avon, New York
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