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Desktop Support Specialist

Company: Modis
Location: Rochester
Posted on: February 24, 2021

Job Description:

A Desktop Support Specialist in Rochester, NY is available through Modis. Must hold an Associates Degree to be considered for this position. Will provide analysis, troubleshooting, implementation and first and second level Desktop support for Company. Will provide hands on support and expertise in current desktop and network technologies as well as an understanding of Classroom/AV and Software Development for business applications.Desktop Support Specialist job responsibilities include:

  • Assess, interpret and analyze customer technical problems directly from customer interaction or other methodologies. Utilize strong technical expertise to diagnose and resolve problems related to client technologies with little or no intervention.
  • Provide first and second level technical response for urgent and routine technical and application problems. Demonstrate appropriate level of productivity, and ability to handle variety of workloads as they arise.
  • Participate in project implementations by completing assigned tasks. As a project team member, work toward meeting project timelines and milestones. Provides appropriate communication to project managers. Develop and maintains appropriate documentation. Ability to handle additional project work while without impacting productivity to standard calls essential.
  • Deploys new and replacement systems, printers, and other peripherals. Ensuring customer satisfaction, accuracy, timelines, and priority are all met.
  • Works with customers to understand the business requirements and interpret into an IT solution.
  • Conducts 1:1 interaction with customers on the use of hardware and applications when necessary.
  • Make hardware recommendations for workstation (laptop/desktop) purchases. Recommend other technologies based on an understanding of available company options as it relates to specific needs.
  • Attends meetings on regular basic and contributes usable suggestions and retains information presented by others.
  • Keep abreast of current desktop, LAN and Classroom technologies through continuing education, journal review, web searches, and formal seminar opportunities. Maintain working knowledge of wide range of applications and technologies.QUALIFICATIONS:
    • Associates degree is required
    • Minimum Three years related experience
    • Experience with Windows operating systems.
    • Experience with PC's, MACS, Mobile devices (iPhone/Android), and other peripheral devices (printers, scanners, cameras, microphones) is required If you are interested or would like more information on this Desktop Support Specialist job please contact Gina Manioci at or by email at Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. - provided by Dice

Keywords: Modis, Rochester , Desktop Support Specialist, Other , Rochester, New York

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