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Desktop Support Specialist

Company: TEKsystems, Inc
Location: Rochester
Posted on: January 15, 2021

Job Description:

TEKsystems' client is looking for a Level 1 Desktop Support Technician to join their team on a contract basis, with the potential to be brought on permanent afterwards We are looking for highly motivated individuals, with a professional and hard-working attitude, who are looking to grow within the IT field. The details for the position are below. Skills: Windows 10, Windows OS, SCCM, Deployment, Deployment Coordination, Imaging Software Top Skills Details: 1. Customer Service - good communication both written and verbally and self-starter 2. 1. 2 years Win 7/10 support, specifically the ability to support with Windows 7 operating system, install the OS, troubleshoot OS within a networked environment, to include the ability to add and remove users from the network. 3. Technical support proficiency - 2 years experience Description: Provide first and second level technical response for urgent and routine technical and application problems. Demonstrate appropriate level of productivity, and ability to handle variety of workloads as they arise. Keeps in constant communication with other techs to ensure coverage of all calls. Ensure all sites are covered and if necessary relocates to other site to provide coverage there, keeping greatest business priority in site. Handling Day-Day operations: responding to escalated Tickets from the Service Desk and making ---runs--- on-site to respond to issues such as (Replacements, Printer Issues, Desktop Peripherals, Field tech tickets, hardware/software etc.) Participate in project implementations by completing assigned tasks, provide appropriate communication to project managers, and keep track of progress and reports back to PM. Ability to handle additional project work while without impacting productivity to standard calls essential. Deploys new and replacement systems, printers, and other peripherals. Ensuring customer satisfaction, accuracy, timelines, and priority are all met. Conducts 1:1 training with customers as needed, on the use of hardware and applications. Trains new inpatient techs as they start. Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues. Additional Skills & Qualifications: Requirements: --- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. --- SHIFT: Overnights Experience Level: Level I or II About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Rochester , Desktop Support Specialist, Other , Rochester, New York

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