QuickBooks Live Expert Bookkeeper

Company: Intuit
Location: Rochester
Posted on: January 12, 2021

Job Description:

Overview Join Our Virtual Bookkeeping Network!At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeeper's support that mission to our QuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!We are changing the way that people do their bookkeeping, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways. What you'll bring * Experience: 5+ years domain experience (contingent upon domain). Experience using bookkeeping software.* Degree: 4 year degree preferred* Credentials/Certifications: QB Pro Certification Required Within 30 Days of Starting, CPA, CPB or QB ProAdvisor)* Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills.* Proficient with technology; solid knowledge of computer operations and software.* Must have (or be willing to obtain) a dedicated internet connection and landline phone* Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring* Excellent verbal and written communication skills* Ability to work in a fast-paced environment with minimal supervision* Critical thinking, problem solving, and determination* Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: qbl How you will lead * This is a virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers* Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise.* Communicates directly with customers, answering specific domain questions (written & oral)* Performs domain expert services (bookkeeping/accounting)* Reviews information input by customers for accuracy* Researches regulations to support advice

Keywords: Intuit, Rochester , QuickBooks Live Expert Bookkeeper, Other , Rochester, New York