Bilingual Healthcare Call Center Representative

Company: Careerbuilder US
Location: Rochester
Posted on: January 12, 2021

Job Description:

DataStaff, Inc. is currently seeking a Bilingual Healthcare Call Center Representative for a contract opportunity with one of our direct clients in New York. This position is remote , however, candidates must reside in the state of New York. Bilingual English/Spanish candidates are required. Candidates must have the flexibility to work during the hours of Monday through Friday 8 am - 8 pm and/or on Saturday 9 am - 1 pm. Job Requirements: Responsibilities Answer high volume inbound calls Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. Process life event changes, demographic updates, un-enrollment requests, and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitates translation services for non-English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and training as requested and maintains up-to-date knowledge of all programs and systems. This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Keywords: Careerbuilder US, Rochester , Bilingual Healthcare Call Center Representative, Other , Rochester, New York