Bilingual Healthcare Call Center Representative
Company: Careerbuilder US
Location: Rochester
Posted on: January 12, 2021
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Job Description:
DataStaff, Inc. is currently seeking a Bilingual Healthcare Call
Center Representative for a contract opportunity with one of our
direct clients in New York. This position is remote , however,
candidates must reside in the state of New York. Bilingual
English/Spanish candidates are required. Candidates must have the
flexibility to work during the hours of Monday through Friday 8 am
- 8 pm and/or on Saturday 9 am - 1 pm. Job Requirements:
Responsibilities Answer high volume inbound calls Answer incoming
calls from consumers including the general public, prospective
enrollees and people assisting enrollees or acting on their behalf
in accordance with all performance standards, policy and
procedures, and protocols including but not limited to the
confidentiality and privacy policies. Track and document all
inquiries using the applicable systems. Process new applications
for health care coverage via the telephone including building tax
household, household income, eligibility determinations,
interpreting determinations made by the Marketplace, and enrollment
into health plans. Transfer/refer consumers to appropriate entities
according to the established guidelines. Process life event
changes, demographic updates, un-enrollment requests, and special
enrollment periods as requested. Facilitate the fulfillment of
caller requests for materials via mail, email, or download.
Facilitates translation services for non-English speaking callers
according to procedures. Escalate calls or issues to the
appropriate designated staff for resolution as needed. Attend
meetings and training as requested and maintains up-to-date
knowledge of all programs and systems. This position is available
as a W2 position with a competitive benefits package. DataStaff,
Inc. offers medical, dental, and vision coverage options. As many
of our opportunities are long-term, we also have a 401k program
available for employees after 6 months.
Keywords: Careerbuilder US, Rochester , Bilingual Healthcare Call Center Representative, Other , Rochester, New York
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here to apply!
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