Customer Support Specialist
Company: Kelly
Location: Rochester
Posted on: January 9, 2021
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Job Description:
Customer Service Representative for local manufacturing company.
Already working? This is a direct hire opportunity. Pay will be
based on experience. Apply today to speak with a recruiter. The
primary function of the Customer Service Representative is to help
the company retain existing customers and attract new customers.
Being a great communicator and having a desire to help others while
interacting with new people from many different industries is
required. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following: Must maintain a positive work atmosphere by behaving and
communicating in a manner that gets along with customers, vendors,
co-workers, supervisors/managers, and salespeople. Provides prompt
responses and follow up to customer inquiries for pricing,
delivery, and complaints as necessary. Interacts with vendors,
production, sales, and shipping to meet customer s expectations for
pricing, delivery, and quality. Records, files, and maintains all
customer related documents, specifications, drawings, estimates,
pricing, and correspondences in customer files. Establishes selling
price for orders and quotations with the guidance of management.
Enters and edits orders placing strong focus on detail and
accuracy. Creates and maintains accurate customer specifications
for order entry and estimating. Expedites orders through vendors or
production as mandated by customer requests for delivery.
Responsible for active participation in New Item / New Account
Meetings when needed. Initiates purchase orders for purchased
items. Maintains perpetual inventory on approved warehouse
customers and places orders to replenish set warehousing levels.
EDUCATION and/or EXPERIENCE Associates or Bachelor s degree One to
three years related experience and/or training; or equivalent
combination of education and experience. Why Kelly--? As a worker
today, it---s up to you to take charge of your career and look for
opportunities to learn, grow, and achieve your potential. Helping
you find what---s next is what we---re all about. We know what---s
going on in the evolving world of work---just ask the 440,000
people we employ each year. Connecting with us means getting the
support, guidance, and opportunities needed to take your career
where you may have never imagined. About Kelly-- At Kelly, we---re
always thinking about what---s next and advising job seekers on new
ways of working to reach their full potential. In fact, we---re a
leading advocate for temporary/non-traditional workstyles, because
we believe they allow flexibility and tremendous growth
opportunities that enable a better way to work and live. Connecting
great people with great companies is what we do best, and our
employment opportunities span a wide variety of workstyles, skill
levels, and industries around the world. Kelly is an equal
opportunity employer committed to employing a diverse workforce and
providing accommodations for people with disabilities in all parts
of the hiring process as required under its Employment
Accommodation Policy. Kelly will work with applicants to meet
accommodation needs that are made known to Kelly in advance. ]]
Keywords: Kelly, Rochester , Customer Support Specialist, Other , Rochester, New York
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