Start from Home Customer Retention Specialist
Company: Sutherland
Location: Rochester
Posted on: January 7, 2021
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Job Description:
Job Description
We're now hiring full-time, START WORK from HOME - Customer
Retention Specialists in the Rochester area who will join a team of
driven and hard-working individuals looking to provide next-level
care for customers.
The role:
As a Customer Retention Specialist, you'll bring your expertise to
deliver exceptional service and solutions to customers through
inbound call. You will get to work with top technologies and
systems while having a dedicated team of leaders and peers to
support you.
This is the job for you if:
* You excel at helping customers through questions, complaints, and
billing inquiries with the highest degree of courtesy and
professionalism to resolve customer issues with one call
resolution
* You are familiar with offering alternative solutions where
appropriate with the objective of retaining customer's business
* You can make financial decisions to protect/collect revenues and
adjusts customer accounts
* You are an active listener and can leverage probing question
skills
* You have a proven track record for hitting sales goals
What we offer:
* A base pay rate of $12.50 per hour. Team Members can earn up to
an additional $4.75 a productive hour based on attendance and
performance.
* A computer for you to set yourself up for success to work from
home
* Full medical, dental and vision benefits
* Paid training
* Advancement opportunities
* Additional pay incentives
Qualifications
* Excellent verbal and written communication skills and are a
strong multitasker
* Driven by solving problems and meeting goals
* Open scheduling availability
* At least one-year experience in customer service
* High school diploma or equivalent
Requirements to work from home:
* Excellent Internet connectivity
* Productive and secure work environment
* A USB, dual ear headset with noise-cancelling microphone
About us:
As a digital transformation company, Sutherland rethinks and
rebuilds processes for the digital age by combining the speed and
insight of design thinking with the scale and accuracy of data
analytics. We have been helping customers globally, across
industries from financial services to healthcare, achieve greater
agility through transformed and automated customer experiences for
over 30 years.
#SP
Keywords: Sutherland, Rochester , Start from Home Customer Retention Specialist, Other , Rochester, New York
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