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Telebanker I

Company: ESL Federal Credit Union
Location: Rochester
Posted on: May 14, 2020

Job Description:

Hours: 40 Schedule: Full-time opportunities available. Set schedule, Monday - Saturday with a day off during the week. Contact center is open Monday - Friday 7:00 a.m. - 7:00 p.m. and Saturday 8:30 a.m. - 2:00 p.m.Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work (R). Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well: Best Workplaces for Millennials Best Workplaces for Women Best Workplaces in Financial Services and Insurance Additionally, for more than a decade, ESL has been a "Rochester's Choice" award winner and a "Training Top 125" recipient!ESL is currently seeking Tele-bankers to provide excellent customer service through identifying member needs effectively, efficiently and accurately while building relationships with ESL members. Our contact center is located in the heart of downtown Rochester at our corporate headquarters.As a Tele-Banker at ESL you will: Create a positive member experienceReceive incoming calls from members and assist them with a variety of transactions to meet their financial needsRefer ESL products and services to membersLearn about the banking and finance industryGain exposure to career opportunities at ESL Tele-Bankers should possess the following: High School diploma or High School equivalency diploma requiredPrior customer service experience preferredCapable of advancing to a Tele-banker II position, as it becomes available, within one year of employmentPositive attitudeDesire to learn, grow, and develop; advanced education preferredPassion to work with and help people over the phoneExcellent computer skillsConfidence to recommend financial products and servicesProven ability to achieve sales goalsEffective communication skills------------------------ --------------Strong analytical, problem solving, and decision making abilitiesExcellent attention to detailAbility to remain flexible and multitask in a fast-paced environment Why work at ESL?ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds.

Keywords: ESL Federal Credit Union, Rochester , Telebanker I, Other , Rochester, New York

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