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Relationship Banker

Company: ESL Federal Credit Union
Location: Rochester
Posted on: May 14, 2020

Job Description:

Hours: 40 Schedule:-- Monday - Saturday with a day off during the week for working Saturday.-- Must be flexible to meet current and future business needs. Primary Accountability: This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success. Principle Accountabilities: Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes: Net Promoter Score targetEmployee Satisfaction targetSatisfactory auditsSales measures as outlined in the sales performance reports supporting our three LOB's; Personal, Business and Wealth. Engage in supporting the key building blocks to ESL's success including: Embracing the philosophy that "my success as an individual is not placed ahead of the success of the team or the customer"Modeling ESL's core valuesEngaging in continuous self-developmentSupporting the VolunCare ProgramSupporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools Qualifications: One year in sales/service in the financial services or comparable industryHigh School diploma or High School equivalency diploma requiredStrong, communication, problem solving and decision making abilitiesA high degree of flexibility to support branch needsProficient in building customer and peer relationshipsProficient in PC applicationsUnderstanding of banking products and services preferredNotary preferred; if not obtain within 12 months of filling roleMust complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

Keywords: ESL Federal Credit Union, Rochester , Relationship Banker, Other , Rochester, New York

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