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Customer Relations Representative

Company: DuPont
Location: Rochester
Posted on: February 15, 2020

Job Description:

Customer Relations Representative NA-United States-New York-Rochester Nutrition & Biosciences is a market-leading global business serving customers across the food & beverage, health & bioscience and pharma markets with innovative, healthy and sustainable solutions, spanning a broader portfolio than any of its peers. Our Rochester, NY site is looking for a total of 6 Customer Relations Representatives who are motivated and experienced working within a fast paced customer service environment. THE ROLE & RESPONSIBILITIES You will be successful in this role if have the following experience: * Processing orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability. * Processing invoices and credit notes as needed. * Providing shipment/order related information and product literature as needed to sales/business finance. * Managing customer calls and inquiries. * Ensuring customer information is accurately maintained in the ERP SAP system. * Creating a positive internal/external customer experience * Managing end to end order fulfillment process. * Processing samples (standard package) as needed as per process outlined. * Responding to customer complaints via GCMS tool * Actively supporting Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities. * Analyzing customer data utilizing reports and systems to understand key customer / key distributor demand behavior so as to manage the ordering cycle. * Adhering to department ISO procedures (job instructions, processes / procedures) * Driving continuous process improvements in the Customer Relations Team and Supply Chain * Responsible for managing the end to end consignment process via forecast and inventory levels at customer location where applicable. * Adhering to audit/compliance reporting/requirements * Participating in any ad-hoc projects * Monthly Cycle Count /Annual Physical participation * Bachelor s degree (any field) preferred * High school Diploma/GED with minimum of 2 years Customer Service or B2B experience * Experience working with automated order fulfillment and financial computer systems; global procedures * MS Office Suite, Windows 10 experience is a plus * Account management experience is a plus * Ability to effectively communicate via phone and thoroughly organized with managing emails ADDITIONAL INFORMATION: 10% Travel. Not required but occasional visits to warehouse and customer sites will come up 1-2 times per year. 6 open roles (applicants who were interviewed (phone/on-site) within the last 90 days will not be considered for new roles), exempt role (M-F) At DuPont, we have an unbridled commitment to deliver essential innovations that enrich people s lives, enable sustainable development and foster human potential for generations to come. Innovations developed from highly engineered products and naturally sourced ingredients to shape industries and everyday life. From smarter homes to more efficient cars, from better ways of digitally connecting to new tools that enable active and healthy lifestyles in all these areas and many more, we re working with customers to transform their ideas into real world answers that help humanity thrive. Coupled with core values and excellent compensation & benefits Together, we re turning possibilities into real world answers that help humanity prosper! Come realize how you can make an impact, act like an owner and partner with customers in our journey. Please access the following link to better understand & appreciate DuPont s Journey: LOCATION Rochester, NY EOE/DIVERSITY STATEMENT DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the Equal Employment Opportunity is the Law poster at: Jan 21, 2020, 4:12:33 PM Full-time Entry Level

Keywords: DuPont, Rochester , Customer Relations Representative, Other , Rochester, New York

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