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Help Desk Analyst I

Company: Robert Half Technology
Location: Rochester
Posted on: November 9, 2019

Job Description:

We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Construction/Contractor field. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. This Help Desk Analyst role is based in the Rochester, New York area and is a full-time opportunity. Key responsibilities - Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Pinpoint recurring technical issues and present solutions to address the root of the problems- IT support ticketing system experience desired - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Comprehension of basic networking concepts - Critical thinking, problem solving, ability to work independently - Demonstrated knowledge of user administration and bug fixing in a client server environment - Microsoft Windows experience - Effective Communication experience - Desktop Support experience desired - 1+ years of prior experience - provided by Dice

Keywords: Robert Half Technology, Rochester , Help Desk Analyst I, IT / Software / Systems , Rochester, New York

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