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Online Payroll Technical Support Representative

Company: Acara Solutions
Location: Rochester
Posted on: April 15, 2019

Job Description:

Acara Solutions is looking for Online Payroll Technical Support Representative for our client located in Rochester, NY

Provides product and technical support to users of Client' Online Services Core Advanced Online Payroll and Online reports.
Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Client Online Services Core Advanced Online Payroll and Online Reports.
Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
Establishes and maintains a positive working relationship with client's branch employees and accountants to promote Client' quality service image.
Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
Maintains knowledge of all features of Online Services applications.
Also maintains knowledge of onlsupt.com (including resets of security information) pods1 Talisma One Source Solutions Portal Citrix Single Sign-on tool and the WebEx Support Tool.
Provides full technical phone support to all Single Sign-on products to ensure quality service is provided.
These include Client Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients.

Required Skills / Qualifications:

AAS degree in IT Business
Minimum of 2 years in call center client service or technical support environment.

Preferred Skills / Qualifications:

BA/BS degree in IT Business.

Additional Information:

Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and SDI International are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Keywords: Acara Solutions, Rochester , Online Payroll Technical Support Representative, IT / Software / Systems , Rochester, New York

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