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Customer Service Account Associate

Company: T-Mobile
Location: Rochester
Posted on: April 2, 2024

Job Description:

Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Description Summary

Let's create happy customers.

This role requires you to work on-site at our state of the art Customer Experience Center.

At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you'll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You'll start out as an Account Associate in a Team of Experts that works together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you'll be set up for success in your new job. Next step, you'll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their pain points. This move could happen in as little as five months from your start date!Job Responsibilities:Better life, better pay.It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you'll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! We'll always recognize and invest in the team that makes us #FamousforCare!Check out all the benefits a career as an Account Associate has to offer at . Hiring for April & May 2024 Training Classes!We're offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.Responsibilities:

  • Provide effective and timely resolution of various customer inquiries and concerns.
  • Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
  • Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
  • Meet department productivity and quality standards.
  • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.Qualifications:
    • High School Diploma/GED (Required)
    • 6 months customer service experience preferred (Preferred)
    • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
    • Ability to work efficiently with multiple applications and computer screens simultaneously.At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!Additional Job Description* At least 18 years of age* Legally authorized to work in the United StatesNew York Pay Range: $20.00 - $23.23Travel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoNew York Pay Range : $20.00 - $23.23The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Rochester , Customer Service Account Associate, IT / Software / Systems , Rochester, New York

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