Associate Business Systems Administrator

Company: Telesoft LLC dba MDSL
Location: Rochester
Posted on: May 26, 2023

Job Description:

Job Summary
Calero, the leading technology expense management solution for complex enterprises, is looking for an ambitious Associate Business Systems Administrator. Reporting to the Senior Director, Corporate Solutions, and with daily guidance from the Salesforce Product Owner and Senior Salesforce Administrator, your primary role will be the administrative support of Salesforce.com, delivering proactive and reactive solutions related to ongoing maintenance and enhancements which support Calero's business needs and overall goals.
Essential Job Responsibilities

• Salesforce User/License Management
• Maintain and administer all Salesforce instances, including user access to data, security settings, application configuration/migrations, Sandbox maintenance
• Salesforce Object data management and data quality using reports and managing individual and bulk field updates
• Leveraging the Calero wiki platform and other tools, create and maintain process, workflow, customizations, policy, field level, user reference and training documentation
• Support data integration processes with other systems
• Develop and maintain reports
• Maintain workflows including migration of Process Builder automation to Flow
• Learn and provide first level support for installed packages (ie CPQ, Conga, Pardot, ZoomInfo)
• Administer and maintain users' permissions on objects, fields, and reports
• Support Salesforce customizations
• Provide support to other administrators and help them resolve problems
• Manage Salesforce case load, bringing cases to timely and complete resolution
• Report any incidents or errors to appropriate personnel
• Comply with policies, procedures and standards of the company in performing assigned duties
• Implement solutions using Salesforce and general business system best practices
• Support the organization's business goals
• Follow established guidelines and procedures
• Document Salesforce workflows, customizations, processes, policies Required Experience and Qualifications
  • 1-3 years of professional work experience including 1+ year with Salesforce.com
  • Salesforce Certified Administrator credential
  • Experience with Salesforce functionality, features and configuration, including Sales Cloud
  • Experience using Microsoft Office Products
  • Understanding of relational databases
  • Excellent skills with oral and written communication
  • Experience working in a fast-paced environment managing assigned tasks to an on time and complete customer satisfying resolution
  • Ability to effectively manage assigned tasks leveraging strong problem solving, time management and planning skills
  • Demonstrate ability to handle confidential information
  • Administration experience with any of the following Calero corporate business applications is desirable however not required: Zendesk, Netsuite, OpenAir, PowerBi, Boomi, Avoxi
  • Bachelor's Degree preferred
    Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Keywords: Telesoft LLC dba MDSL, Rochester , Associate Business Systems Administrator, IT / Software / Systems , Rochester, New York