Software Support Engineer - Webster, NY
Company: Xerox Corporation
Location: Webster
Posted on: March 18, 2023
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Job Description:
General information
City:
Rochester, Webster
State/Province:
New York
Country:
United States
Department:
Design & Development Engineering
Date:
Friday, December 23, 2022
Working time:
Full-time
Ref#:
20020347
Job Level:
Individual Contributor
Job Type:
Experienced
Job Field:
Design & Development Engineering
Seniority Level:
Associate
Description & Requirements
About Xerox Holdings CorporationFor more than 100 years, Xerox has
continually redefined the workplace experience. Harnessing our
leadership position in office and production print technology,
we've expanded into software and services to sustainably power
today's workforce. From the office to industrial environments, our
differentiated business solutions and financial services are
designed to make everyday work better for clients - no matter where
that work is being done. Today, Xerox scientists and engineers are
continuing our legacy of innovation with disruptive technologies in
digital transformation, augmented reality, robotic process
automation, additive manufacturing, Industrial Internet of Things
and cleantech. Learn more at and explore our Purpose: The candidate
will be responsible for investigating issues raised by customers
relating to product software for Entry Production Color (EPC) and
Light Production Mono (LPM) engines, EFI DFE's, and their related
components within the established Xerox guidelines. Scope: The
candidate will be required to work regularly and closely with
multiple organizations in the support value chain: the field, level
2 and various level 4 (development groups) and 3rd party vendors.
The ideal candidate would be able to problem solve at the system
level. Investigate, replicate, document, and resolve new and/or
complex system problems. This may involve analyzing device logs,
network traces, customer configurations, etc. This may include
collaborating with Service, Program, Support, and Engineering
organizations. Provide remote support as necessary. Main
Responsibilities: Investigate and resolve complex problems within
established targets Provide remote or off-hours support as
necessary. Work with value chains to ensure problems are resolved
in a timely manner. Key Characteristics: Communicate across the
technical support teams, and able to specifically articulate
problems, observations, actions and resolutions throughout the
technical problem-solving process. Communicate the needs of the
customer to the engineering teams Articulate limitations of the
system to the customer, while being resourceful in finding ways to
meet the customer requirements utilizing the full extent of the
system's capabilities Represent Xerox to the customer in a
professional manner, representing the strength and capability of
Xerox Technology, projecting own spirit of confidence and technical
acuity Skills, Knowledge and Abilities: Knowledge of the Xerox
production products and solutions. Knowledge of digital workflow
and familiarity with Xerox DFE/Controllers Positive attitude and
willingness to work through complex problems. Relentless customer
focus with great attention to detail. Highly self-motivated,
resourceful individual who works well with limited supervision.
Excellent verbal and written skills. Utilize problem management
tools to input, track and close customer issues.
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Keywords: Xerox Corporation, Rochester , Software Support Engineer - Webster, NY, IT / Software / Systems , Webster, New York
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