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Network Systems Administrator

Company: ComTec Solutions
Location: Rochester
Posted on: November 25, 2022

Job Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:Dedicated to our EmployeesPassionate about the CustomerDo the Right ThingFire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY:The System Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The System Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.REPORTS TO: Director of IT ServicesDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:Respond to customer inquiries in a courteous and professional mannerCreate, document, and escalate issues and problems according to ticketing standards and SLAsMonitor assigned tickets and tasks and provide service or escalation as necessaryProvide support for escalated service desk tickets following established protocolsProvide desktop, server and network support (including administering and maintaining end-user accounts, password resets/unlocks, and email setup and support)Deliver technical customer support over the phone and in personPerform remote and onsite scheduled maintenanceAccurately enter and maintain case information including notes and resolutionADDITIONAL RESPONSIBILITIES:Adhere to departmental policies for reporting and managing requests and change controlParticipate in emergency on-call rotation scheduleInternal IT Support as neededIdentify sales opportunities and pass the information to the correct team membersMaintain daily timesheet and expense report entries and submit them accurately and timelyOther duties as requiredTECHNICAL SKILLS:Ability to troubleshoot and administer the following technologies:-- Microsoft Windows Server-- Microsoft Windows Active Directory -- Microsoft Exchange-- Microsoft 365-- Enterprise Anti-Virus solutions-- Microsoft Hyper-V-- Enterprise Backup Solutions-- SonicWall Network Devices-- Microsoft Windows Desktop OS-- Enterprise Storage SolutionsWorking knowledge of HP and Dell equipmentKnowledge and understanding of AD, DNS, the Internet, and mail flowSOFT SKILLS & ABILITIES:Strong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsAbility to multi-taskIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general, owns issues through resolution, understands when to escalate a problem to another team member Demonstrates empathy with users and professionalism at all times Work well with clients at all levels, from executive to IT personnel to end userOperates with client satisfaction in mindEnergetic, enthusiastic, and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:Bachelor's degree preferred3+ years of relevant IT experiencePreferred CertificationsCompTIA A+Microsoft 365 Certified: Messaging Administrator AssociateMicrosoft Certified: Azure Administrator AssociateSonicWall Network Security Professional (SNSP)Experience in Managed Services platforms, and Cloud Backup solutions a plusWORK ENVIRONMENT/PHYSICAL DEMANDS:Use of computer and office equipmentAbility to remain calm in stressful situationsPerforms all administrative functions expected at this levelADDITIONAL REQUIREMENTS:Ability to schedule for evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehicle Join the team at ComTec Solutions and enjoy benefits including:Competitive salaryRelaxed Healthy Company CultureCore Value Recognition and Rewards9 paid holidaysBirthday Paid time offGenerous Vacation Allowance Health/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityEmployee Assistance Program Company 401KEmphasis on continuous Education, certificationsCompany laptop & Cell PhoneTeam Outings & Events Weekly Company Meals & holiday festivitiesFlexible Work/Life Balance Valued Community Involvement and Charity Support PI197615223

Keywords: ComTec Solutions, Rochester , Network Systems Administrator, IT / Software / Systems , Rochester, New York

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