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IT POS Senior Manager

Company: Monro, Inc.
Location: Rochester
Posted on: January 16, 2022

Job Description:

Company Description

Monro, Inc.

Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro - Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here.

Job Description

The role is responsible for delivering business critical IT solutions and services for Point of Sale (POS-VEW, VAST) systems for retail, commercial, wholesale businesses and Electronic Repair Manuals and Catalogs. Also responsible for recommending, establishing, implementing, and controlling best practices for POS Applications Delivery. The position works closely with the business, IT and other departments, to understand, define, prioritize and deliver against current and future business needs.

Essential Functions

  • With IT Applications Director, support the development and implementation of the technical roadmap for Point of Sale Systems current and future organizational needs
  • Partner with Retail, Commercial and Wholesale Operations on roadmap and prioritization of technical improvements and coordination across multiple vendors
  • Direct interface between users and software developers, facilitating development of prioritized list of requests, incorporating costs and benefits, new technology, changes in the business, etc.
  • Establish and rollout Software Development Lifecycle practice and standards and ensure delivery of quality products and services
  • Support Software Development Lifecycle to include user needs analysis, development of functional/technical specifications, development, testing, troubleshooting and deployment
  • Implement and oversee configuration and release management standards & tools
  • Manage programming projects by reviewing progress of work, resolving problems, and ensuring quality and quantity of work standards are met by adjusting priorities and staff assignments, as needed
  • Provide technical support & documentation for POS Service Desk and other departments as needed
  • Ensure proactive monitoring and management of the applications environment
  • Drive vendor partnerships to ensure vendors deliver to established project goals, quality, scope, and timeline
  • Understand vendor upgrade road maps and how changes may impact the business
  • Oversee Electronic Repair Manuals and Catalogs including:
  • Ensure data is accurate and current, and related systems are working properly
  • Provide for the enhancement to the catalogs as required by Operations and Merchandising departments
  • Ensures catalog updates are published according to schedule
  • Support all audit & compliance activities including SOX, PCIS and general internal control compliance
  • Analyze POS security threats and designs and implements responses to them
  • Support M&A activities from due diligence to implementation and integration including managing and coordinating new computer POS setup and customer history transfer

    The IT POS Senior Manager is responsible for hiring, developing, motivating & evaluating technical team members. Sets goals and metrics for the group and holds the team accountable, providing feedback and guidance as needed. Ensures team has appropriate direction, leadership and balance between short-term impact and long-term vision. Direct supervision for the POS Dev Team and ECatalog team.

    Education And Experience
    • Bachelor's degree in Computer Science and a minimum of five years' experience in software development preferred
    • Five years supervisory experience required
    • Experience with Retail POS Systems
    • Automotive experience using MAM/VAST/VEW or comparable systems a plus
    • Prior software testing experience a plus
    • Experience managing development and implementation projects with external technology teams, internal IT teams, and business stake holders.
    • Experience with evaluating, implementing, and managing both cloud and on-premise solutions and platforms
    • Experience managing external vendor partnerships
    • Experience working in a team-oriented, collaborative environment
    • Experience holding employees accountable to goals, providing coaching, performance feedback, corrective action, and discipline to employees
      Knowledge & Skills
      • Strong analytical and quantitative skills with the ability to use data and metrics to inform recommendations and drive actions
      • In-depth knowledge of Agile process and principle, SDLC methodologies, business process mapping.
      • Knowledge of tools like JIRA a plus.
      • Self-starter, creative, enthusiastic, innovative, and collaborative outlook
      • Adapts and thrives in a demanding, fast-paced environment
      • Customer-service oriented with a problem-solving attitude
      • Ability to efficiently manage multiple projects and deadlines.
      • Strong communication skills, verbal and written.
      • Ability to work with all levels of the organization
      • Must be detail oriented with a team-oriented, collaborative attitude
      • Strong organizational skills with the ability to manage multiple initiatives and meet established deadlines
      • Application of appropriate regulatory or statutory compliance, including SOX, PCI, Data Privacy and information security
        Work Environment & Physical Requirements

        This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines. Position requires prolonged periods of sitting/standing at a desk and working on a computer. Ability to work standard business hours with the flexibility to work evenings, weekends and holidays as needed. Occasional travel required.


        Additional Information
        • Health Insurance
        • Dental Insurance
        • 401K Retirement Plan with Company Match
        • Paid vacation
        • Paid Holidays
        • Career Development
        • Employee Discounts
          Your next Destination!

          Growth Opportunity: At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. You will receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers you advance to the next level of Automotive Professional.

          Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Monro, Inc., Rochester , IT POS Senior Manager, IT / Software / Systems , Rochester, New York

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