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PC Technician

Company: DivIHN Integration Inc
Location: Corning
Posted on: January 15, 2022

Job Description:

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.-- - Check out our careers page to see all of our job openings:-- -One of our BEST F500 customers has engaged us to help them hire a-- -PC Technician to be available-- -to work out of their office in Corning,-- -New York; details can be found below. 12 months Please apply or call one of us to learn more For further information please contact our Talent Specialist: Jasveer at 630 847 1205 Title: PC Technician Duration: 12 months Location: Corning, NY Description: Corporate Field Services Refresh Tech Position This is a non-exempt position - OT may be applicable. We prefer candidates with: *Associates Degree (Recommended) **IMPORTANT** The candidate should also be aware of the following: - The initial location of the assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel throughout the Client Valley as needed for PC refreshes. - The candidate may be considered for future development opportunities within the Field Services Organization, and be considered for a transition to a full-time Field Services Technician role. - The primary role of the Field Services refresh technician is to drive the continual (rolling) PC refresh process and ensure that Client's endpoints are up to date with the latest operating systems and hardware. Preferred Certifications: - CompTIA IT Fundamentals - CompTIA A The Corporate Field Services Refresh Technician will be responsible for receiving IT PC inventory, imaging Laptops and Desktop Computers, installing licensed software, engaging with customers, deploying new PCs, and reclaiming legacy PCs. Daily tasks include (but are not limited to): o Active Directory Administration o Familiarity with cloud applications (Box, Office365, etc.) o Dameware remote connection/utilization o Altiris Deployment server utilization o Asset management skills o Internet Explorer and various browser(s) support o Installation/configuration of various Adobe products o Installation/configuration of Check Point endpoint client software o Printer/driver troubleshooting and installation o ServiceNow utilization o Cisco WebEx service support o Box user administration o Hardware ordering/deployment Additional responsibilities may include: o Documentation (records) management o Knowledge base utilization o Project interaction o Customer scheduling/follow-ups o Multi-team interaction and/or technical roundtable participation o Standard device imaging via USB/PXE server(s) Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service/satisfaction. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person. The Corporate Field Services Refresh Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Job Requirements:Documentation, IT Support, Asset Management

Keywords: DivIHN Integration Inc, Rochester , PC Technician, IT / Software / Systems , Corning, New York

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