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Associate Director, ServiceNow Technical Product Manager (Remote)

Company: KPMG
Location: Rochester
Posted on: January 15, 2022

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking an Associate Director, ServiceNow Technical Product Manager to join our Digital Nexus technology organization. This is a remote work opportunity.Responsibilities:

  • Work with business product owners to understand roadmaps, business problems and maintain appropriate business engagement in requirements gathering, writing and communication throughout the software development lifecycle as part of delivering to business strategy
  • Ensure successful implementation and operationalization of ServiceNow solutions; ensuring the right governance and processes are followed for compliance with best practices, enterprise standards, business processes, business and functional requirements
  • Help identify efficient and optimal technical solutions to business problems, leveraging the ServiceNow platform, its strategy and other SaaS and on-prem integrations
  • Understand the product design, configuration, setup and deployment of ServiceNow solutions to provide necessary guidance and ServiceNow technical support to the business services for such products and solutions
  • Monitor, analyze and report on product enhancements and new capabilities over their entire software development lifecycle and manage success and evolution of the product for the business product owner
  • Partner closely with Enterprise Architect and ServiceNow Platform Architect(s) to identify and document technical requirements and emerging solutionsQualifications:
    • Minimum eight years of recent experience implementing enterprise solutions with expertise in production deployments working in an agile methodology environment
    • Bachelor's degree from an accredited college or university
    • Self-directed and able to define, execute and deliver a product roadmap that adds great value to our customers; demonstrate strong organizational skills, troubleshooting, knowledge and experience with ServiceNow
    • Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
    • Ability to deliver compelling and persuasive presentations and be able to effectively manage scope of projects and the expectation of the project; ability to produce clear business requirements from stakeholders, effectively prioritize requirements and make informed project tradeoffs and map business requirements to appropriate functional/technical requirements
    • This role is a remote work opporutnity; Candidates must be able to perform work during the Eastern or Central time zones regular business hoursKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.At KPMG any employee, partner or contractor must be fully vaccinated or have a reasonable accommodation for COVID-19 in order to go to any KPMG office, or to work on or in association with a federal contract (unless prohibited by applicable law).

Keywords: KPMG, Rochester , Associate Director, ServiceNow Technical Product Manager (Remote), IT / Software / Systems , Rochester, New York

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