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Dir IT - Web & Mobile Solutions - 002973

Company: Excellus BlueCross BlueShield
Location: Rochester
Posted on: November 19, 2021

Job Description:

Dir IT - Web & Mobile Solutions - 002973 The Director of Information Technology - Web & Mobile Solutions is responsible for the overall planning, organization, and execution of all IT functions under their purview, ensuring that those functions operate efficiently, effectively, and with the highest level of quality. This position provides leadership support in service of the strategic IT direction - particularly within the assigned discipline - for process improvement, budget, quality, resource management, and delivery. The Director is responsible for the development and maintenance of web applications such as the external site, member portal, provider portal, employer portal, and broker portal - in addition to some internal applications - as well as our iOS and Android mobile applications. In collaboration with Marketing and Sales, they will develop and execute the organization's digital strategy. The Director will drive the implementation and optimization of Agile, Lean, and DevOps practices within the web and mobile teams - tracking project and service request timelines, deliverables, and implementation plans across both internal and external teams. Through this work, they will identify opportunities to reduce reliance on external vendor support and development.

  • Responsible for oversight of multiple application portfolios, providing resources in support of these portfolios by leveraging partnership with other teams within IT, as well as other business partners, leaders, and external vendors - ensuring adherence of code output to company standards.
  • Supports and reinforces communication regarding organization-wide as well as IT-specific vision and strategy to direct management, ensuring that this communication is further cascaded to all levels of management and staff.
  • Serves as a proactive partner with the business in the development of strategies to drive results in assigned areas.
  • Participates, as required, in IT strategic planning, ensuring that departmental objectives are aligned with overall IT strategy.
  • Monitors general healthcare environmental trends. Partners with peers in IT leadership to assess trends, identify organizational implications, and make strategic recommendations.
  • Researches and provides benchmarks for best practices, directing and mentoring staff on process improvement and quality management techniques to lower costs and improve product and service quality for our customers.
  • Develops viable and cost-effective sourcing alternatives.
  • Keeps abreast of total cost of ownership (TCO) associated with assigned disciplines - understanding its impact on overall PMPM.
  • Supports release management processes and policies in service of cross-domain integration, testing, completeness, and consistency.
  • In partnership with peers throughout IT, including infrastructure production staff, acts as a gatekeeper to the production environment, ensuring conformance to policies and operational processes/procedures, release integration testing, and production validation.
  • Monitors and reports on the progress of the resolution of high impact problems according to established standards.
  • Develops and plans IT costs as they relate to the assigned function, and accepts full responsibilities for their budgets, including, but not limited to, annual budget planning.
  • Ensures the effective development and utilization of material and human resources by developing budgets and maintaining operational costs within corporate guidelines.
  • Ensures that assigned resources are properly utilized and accounted for and that up-to-date information on the use of resources is maintained.
  • Maintains knowledge of hardware, software, organizational policies, and organizational management structures, using this knowledge to advise on, and justify, their usage.
  • Keeps abreast of latest advancements in technology, systems tools & techniques, databases, and client-server computing. Researches and deploys these technologies, as appropriate, to best meet the business requirements of the organization.
  • Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and developing high-potential employees for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made; and ensuring performance management guidelines and expectations align with and drive business objectives and results.
  • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.
  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
  • Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
  • Conducts staff meetings, including but not limited to, distribution and education related to departmental and Ethics/Compliance information.
  • Regular reliable attendance is expected and required.
  • Performs other functions as assigned by management.
  • B.S. in Computer Science, Information Technology, or related field. Masters preferred.
  • 10 years of related work experience, including a minimum of 4 years in IT and healthcare.
  • Demonstrated skill and experience with strategic planning, organizational development, communication, and high-level presentation.
  • Demonstrated experience effectively managing a team of direct reports.
  • Demonstrated analytical and problem resolution skills.
  • Demonstrated time management skills.
  • Demonstrated ability to write and speak fluently on all aspects of work.
  • Demonstrated ability to communicate effectively, both vertically and horizontally, across a range of disciplines, and with all levels of management.
  • Demonstrated deep understanding of structured systems analysis and design, user relations, data gathering techniques, and management information systems.
  • Ability to travel across regions The Lifetime Healthcare Companies aim to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

    Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

    Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

    In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

    Equal Opportunity Employer Qualifications Education Preferred Bachelors or better in Computer Science. Bachelors or better in Information Technology. Masters or better in Computer Science. Masters or better in Information Technology. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Excellus BlueCross BlueShield, Rochester , Dir IT - Web & Mobile Solutions - 002973, IT / Software / Systems , Rochester, New York

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