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LenelS2 RMS Technical System Advisor

Company: Carrier Corporation
Location: Pittsford
Posted on: November 19, 2021

Job Description:

Job ID 30058069 City Pittsford State New York Country United States Date Posted: 2021-10-07-07:00 Country: United States of America Location: CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA Job Summary: LenelS2 is seeking motivated individuals to join our Managed Services team in Technical System Advisor (TSA). The Managed Services group provides OnGuard system optimization and technical advisement services for critical access and life safety systems. We serve top Fortune 100 companies to provide trusted, innovative, and advanced proactive maintenance and diagnostic services to ensure the OnGuard security system is running at peak performance. The TSA position reports to the Manager of LenelS2 Managed Services. It works directly with the Value-Added Resellers and System Users, as well as members of various departments within LenelS2, including but not limited to Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services. ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES A candidate for this position will be responsible for technical advisement, system health evaluation, system maintenance, and advanced system configurations to assist our OnGuard customers. Tasks vary depending on customer requirements and are including but are not limited to: * Acting a primary point of contact for customers and as their voice within LenelS2 * Hosting technical advisement calls and ownership of call agenda * Provide software and database expertise to customer and VAR project resources * Provide reporting on system health and set action items for improvements * Troubleshooting OnGuard security system issues * System design review * Evaluation of business procedures in regards to "best practices." * Software database advisement * Develop OnGuard system maintenance strategies You will also be responsible for maintaining and strengthening cross-functional relationships with key internal customers, including Technical Support, Engineering, Sales, and Product Management on behalf of the customer. Desired traits * Strong technical and customer service skills * The mental attitude that "anything" is possible * A self-driven individual * Success managing multiple projects at once * Ability to develop strong, long-term customer relationships * Excellent presentation skills, including the ability to communicate with all organizational levels * Ability to adapt quickly to newly supported technologies Education: * 2-year college degree or equivalent combinations of documented experience and skills * Technical Certification or Degree preferred, but not required Preferred Experience: * 3+ years security industry experience * Strong background in providing technical solutions; ability to provide project leadership and * manage issues to a successful resolution * Experience with administration and support of access control and security systems Preferred Qualifications: * Familiarity with OnGuard and/or other access control security software * Windows Server knowledge or certifications * Network planning and design knowledge or certifications * VMWare / Server Virtualization * SQL / Oracle knowledge or certifications Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Keywords: Carrier Corporation, Rochester , LenelS2 RMS Technical System Advisor, IT / Software / Systems , Pittsford, New York

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