RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Technical Support Part Time I (Videophone Team)

Company: Sorenson Communications
Location: Rochester
Posted on: May 16, 2020

Job Description:

Summary

Technical Support: Why Does This Position Matter? We want to ensure customers love our Technical Support (TS) team and its services. In order to maintain the customers' expectations of our world-class communication services, the TS videophone team constantly strives to provide quality and professional support. The opportunity here is unique because Sorenson Communications uses video conferencing solutions to provide services and make a difference in the lives of Deaf and Hard of Hearing individuals. Not only do we assist customers, we also help our employees grow professionally with Sorenson Communications, LLC.

As Technical Support I you will provide information and technical support to customers and businesses on hardware, software and network related issues and, if necessary, ongoing support and solutions to difficult situations to achieve customer satisfaction with our products and services.

If you have a passion to fix technical issues, to meet our customer's communication needs, and to inspire our team to thrive, this position is for you!

Essential Duties and Responsibilities

* Use videophone system to process incoming and outgoing support contacts.

* Resolve support and service issues received through email, videophone and other contact methods.

* Provide outstanding support solutions to our customers and businesses.

* Provide support for the functionality and features of all Sorenson products and services.

* Make it simple for our customers to understand our products and services.

* Collaborate with other highly technical employees.

* Identify, investigate, document, and recommend solutions to reported issues.

Knowledge/Skills/Abilities Required

* Possess technical understanding of network connections and devices.

* Possess knowledge of computer and mobile operating systems.

* Have strong customer service background and demonstrate excellent customer service skills.

* Be willing to keep up-to-date on current technology.

* Demonstrate a passion to help customers with their technical issues.

* Have a positive attitude with customers.

* Able to communicate clearly with others through American Sign Language and English.

* Must be able to type a minimum of 45 words per minutes.

* Able to complete work assignments independently or with minimal supervision and guidance.

* Able to receive constructive feedback.

* Be able to adapt in a fast paced working environment.

Experience/Education/Certifications

* Have at least an AA/AS degree or equivalent experience.

* Minimum 1 year of experience in Technical Support or equivalent experience.

* Must know Microsoft Office well.

Other General Requirements/Additional Notes

* It is required that you keep our company and customer's highly sensitive information safe and confidential.

* It is essential to have high integrity and a positive attitude for this position.

* Sitting for extended periods of time.

* Keyboards routinely used throughout the day.

* Must be willing to work flexible hours, weekend and holiday included.

* Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

* At a minimum, you should be able to lift at least 50 pound packages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.

Keywords: Sorenson Communications, Rochester , Technical Support Part Time I (Videophone Team), IT / Software / Systems , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Hired: Software engineer security clearance required
Description: Join Hired and find your dream job as a Security Software Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: Hired
Location: Rochester
Posted on: 05/27/2020

Associate Developer
Description: CEIrsquos Custom Applications Division is a team of professionals who design, develop, deploy, test, and support software solutions that empower sers. Working with great customers on cutting-edge projects (more...)
Company: Computer Enterprises, Inc.
Location: Buffalo
Posted on: 05/29/2020

Hired: Full stack software engineer
Description: Join Hired and find your dream job as a Full Stack Software Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll (more...)
Company: Hired
Location: Buffalo
Posted on: 05/27/2020


LAN and WAN Network Engineer with Security Clearance
Description: LAN and WAN Network Engineer Location: Rochester, NY 14610 6 - 12 months Rate: 30 - 35/hr W2 Secret Clearance Seeking an experienced LAN and WAN Network Engineer. The individual will work in a fast-paced (more...)
Company: Butler America Aerospace, LLC
Location: Rochester
Posted on: 05/28/2020

Sr. Software Engineer
Description: Our growing Syracuse NY client is seeking a Sr. Software Engineer for a direct hire,
Company: Testa Search Partners
Location: Syracuse
Posted on: 05/29/2020

Penetration Tester with Security Clearance
Description: You must have at least 2 years' experience in penetration testing including working with tools such
Company: Gridiron IT Solutions
Location: Syracuse
Posted on: 05/28/2020

Dir II Technology - Application Development - PS35875
Description: Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At National Government Services NGS , an independent subsidiary of Anthem, Inc. and one of the largest Medicare contractors in (more...)
Company: Anthem
Location: Syracuse
Posted on: 05/24/2020

Systems Software Engineer
Description: Company OverviewDematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that (more...)
Company: Dematic
Location: Rochester
Posted on: 05/25/2020

Mobile DevOps Engineer
Description: This job can be 90 remote, BUT, you must be able to drive to Syracuse NY on a regular basis weekly or biweekly br br The Mobile Application Devops Engineer will br ul br li be part of a (more...)
Company: Job Juncture
Location: Syracuse
Posted on: 05/26/2020

Mobile Mechanic
Description: Description: DescriptionTire Business names Service Tire Truck Centers as one of the best Tire Companies to work for in the United States in 2019. STTC offers an excellent benefit package, very competitive (more...)
Company: Service Tire Truck Center Inc.
Location: Syracuse
Posted on: 06/2/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds