RochesterRecruiter Since 2001
the smart solution for Rochester jobs

Technical Support Part Time I (Videophone Team)

Company: Sorenson Communication
Location: Rochester
Posted on: February 16, 2020

Job Description:

Employer Name: SpiderID: Location: Rochester, New York Date Posted: 1/25/2020 Wage: Negotiable Category: Telecommunications Job Code: -1645 Job Description: Summary Technical Support: Why Does This Position Matter? We want to ensure customers love our Technical Support (TS) team and its services. In order to maintain the customers' expectations of our world-class communication services, the TS videophone team constantly strives to provide quality and professional support. The opportunity here is unique because Sorenson Communications uses video conferencing solutions to provide services and make a difference in the lives of Deaf and Hard of Hearing individuals. Not only do we assist customers, we also help our employees grow professionally with Sorenson Communications, LLC. As Technical Support I you will provide information and technical support to customers and businesses on hardware, software and network related issues and, if necessary, ongoing support and solutions to difficult situations to achieve customer satisfaction with our products and services. If you have a passion to fix technical issues, to meet our customer's communication needs, and to inspire our team to thrive, this position is for you! Essential Duties and Responsibilities * Use videophone system to process incoming and outgoing support contacts. * Resolve support and service issues received through email, videophone and other contact methods. * Provide outstanding support solutions to our customers and businesses. * Provide support for the functionality and features of all Sorenson products and services. * Make it simple for our customers to understand our products and services. * Collaborate with other highly technical employees. * Identify, investigate, document, and recommend solutions to reported issues. Knowledge/Skills/Abilities Required * Possess technical understanding of network connections and devices. * Possess knowledge of computer and mobile operating systems. * Have strong customer service background and demonstrate excellent customer service skills. * Be willing to keep up-to-date on current technology. * Demonstrate a passion to help customers with their technical issues. * Have a positive attitude with customers. * Able to communicate clearly with others through American Sign Language and English. * Must be able to type a minimum of 45 words per minutes. * Able to complete work assignments independently or with minimal supervision and guidance. * Able to receive constructive feedback. * Be able to adapt in a fast paced working environment. Experience/Education/Certifications * Have at least an AA/AS degree or equivalent experience. * Minimum 1 year of experience in Technical Support or equivalent experience. * Must know Microsoft Office well. Other General Requirements/Additional Notes * It is required that you keep our company and customer's highly sensitive information safe and confidential. * It is essential to have high integrity and a positive attitude for this position. * Sitting for extended periods of time. * Keyboards routinely used throughout the day. * Must be willing to work flexible hours, weekend and holiday included. * Positive attitude, team player, good interpersonal communication skills and able to work across company departments. * At a minimum, you should be able to lift at least 50 pound packages. Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Job Criteria: Start Date: Position Type: Full-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time: Contact Information: Contact Name: Sorenson Communication Company Type: Company: Sorenson Communication City: State: Zip:

Keywords: Sorenson Communication, Rochester , Technical Support Part Time I (Videophone Team), IT / Software / Systems , Rochester, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


25L Cable Systems Installer/Maintainer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 02/16/2020

Technology Team Lead (VMware)
Description: Overview: Manages the activities of several Technology Team Leaders or units and responsible for each Teams/units development and systems support efforts. Provides day-to-day direction for the units and (more...)
Company: M&T Bank
Location: Buffalo
Posted on: 02/17/2020

Merchant Services Technical Specialist
Description: Overview: Merchant Services is recognized as a lead product for commercial and small business customers. This position is responsible for supporting New Business and Portfolio Retention by aiding with (more...)
Company: M&T Bank
Location: Buffalo
Posted on: 02/17/2020


Agile Scrum Master
Description: At M T Tech , were a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. Were not your stereotypical suit and tie bankers: were an innovative team (more...)
Company: M&T Bank Corporation
Location: Buffalo
Posted on: 02/17/2020

Java Developer
Description: Mandatory skills 7 years development experience using Java, HTML, and JavaScript in a JEE environment Experience with JDBC, Relational Databases like Oracle or MySQL, Postgres
Company: SLK America Inc.
Location: Buffalo
Posted on: 02/16/2020

Software Developer (No Prior Experience Required)
Description: Revature will hire over 300 new Software Developers in the next 4 weeks. As the largest employer of emerging tech talent, we are looking for candidates all around the U.S. One day someone is going to
Company: Revature
Location: Buffalo
Posted on: 02/17/2020

Front End Developer (Entry Level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers across the country. We are the largest employer of emerging tech talent. One day someone is going to ask you where you
Company: Revature
Location: Syracuse
Posted on: 02/17/2020

Information Technology System Administrator
Description: Information Technology Systems Administrator Buffalo, NY M T Tech, were a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. Were not your stereotypical (more...)
Company: M&T Bank Corporation
Location: Buffalo
Posted on: 02/17/2020

Lead SAP SD Consultant
Description: Our client in Syracuse, NY is seeking a senior SAP SD consultant to assist client in client in merging two manufacturing company codes into one thus eliminating intercompany
Company: Vortex Consulting, Inc
Location: Syracuse
Posted on: 02/17/2020

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks.One day someone
Company: Revature
Location: Tonawanda
Posted on: 02/17/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Rochester RSS job feeds